Pontllanfraith Pharmacy Ltd: A Comprehensive Review
Pontllanfraith Pharmacy Ltd, located in Blackwood, offers a variety of on-site services designed to assist the local community. Despite its intentions, the pharmacy has received mixed reviews from customers regarding its service efficiency and convenience.Customer Experience with Delivery Services
A common point of contention among customers is the delivery service. Several individuals have expressed frustration over delays, stating that prescriptions ordered in advance often take longer than expected to be delivered. One customer mentioned waiting since September 11th for a prescription that was only confirmed for delivery on September 17th. This lack of timely service led to dissatisfaction, especially for those relying on essential medications.Accessibility Features
For those who require it, Pontllanfraith Pharmacy Ltd is equipped with a wheelchair-accessible entrance and wheelchair-accessible car park, ensuring that all members of the community can access their services comfortably. These features are crucial for patients with mobility challenges, allowing them to visit the pharmacy without difficulty.Service Options and Payment Methods
The pharmacy offers various service options, including NFC mobile payments, debit cards, and credit cards. However, despite these modern payment methods, some customers still face challenges. One reviewer outlined the confusion over prescription ordering practices, indicating a need for clearer communication regarding timelines for both pickup and delivery.Staff Performance and Customer Service
While many customers appreciate the hard work of the staff at Pontllanfraith Pharmacy, others have reported instances of poor customer service. Some reviewers noted that a particular employee displayed an unprofessional attitude, contributing to a negative experience. On the other hand, several customers praised the staff for their politeness and willingness to assist.Conclusion: Room for Improvement
In summary, Pontllanfraith Pharmacy Ltd provides vital healthcare services to the Blackwood area but faces notable criticism regarding service efficiency and customer communications. While the wheelchair-accessible features and payment options are beneficial, the pharmacy must address the issues of long wait times and unclear delivery expectations to enhance customer satisfaction. As it stands, many patients still prefer to utilize this pharmacy due to its location, yet there is a clear demand for improvement in service quality.
The premises are located at
The contact phone of this Pharmacy is +441495229268
And if you want to send a WhatsApp, you can do so at +441495229268
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