Boots Pharmacy - Chigwell Ig7 4Dn

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Boots Pharmacy - Chigwell Ig7 4Dn, United Kingdom

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Exploring Boots Pharmacy in Chigwell IG7 4DN

Boots Pharmacy, located in Chigwell IG7 4DN, offers a range of services that cater to the local community. However, recent feedback from customers highlights some concerning aspects of their experience.

Customer Service Challenges

Many customers have reported poor customer service at this location. One individual noted that they attempted to call the pharmacy for assistance regarding a prescription issue but received no response. This lack of communication can lead to frustration, especially when dealing with important medication matters. Another patron shared a troubling incident where the pharmacist refused to fulfill a longstanding prescription. Despite presenting the correct documents, the customer was told, "I have it, but I won't give it to you." This left them feeling helpless and confused, particularly after confirming with their doctor that the prescription was accurate.

Accessibility and Convenience

Boots Pharmacy does strive to accommodate all customers. The facility includes a wheelchair-accessible entrance and a wheelchair-accessible car park, making it easier for those with mobility challenges to visit. For convenience, Boots offers options like in-store pick-up and NFC mobile payments. These features allow customers to quickly grab their items without waiting in long queues. However, the effectiveness of these services can be overshadowed by the experiences shared regarding staff behavior.

In-Store Shopping Experience

The overall in-store shopping experience has been mixed. While some appreciate the availability of various products, others have reported encountering rude staff members, diminishing the quality of their visit. A customer's experience of dealing with a particularly unpleasant receptionist further emphasizes the need for better training in customer relations. This type of interaction can discourage repeat visits.

Final Thoughts

While Boots Pharmacy in Chigwell offers essential on-site services and strives for accessibility, the reported experiences highlight significant areas for improvement, notably in customer service. Potential visitors should consider these factors when planning a quick visit. Addressing these concerns will be crucial for enhancing the reputation of this pharmacy among its loyal customers.

We are located at

The contact phone of the mentioned Pharmacy is +442085004570

And if you want to send a WhatsApp, you can do so at +442085004570

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Comments:

Showing from 1 to 1 of 1 comment(s) received.

Judy Morris (25/06/2025, 01:05):
Awful pharmacy experience. I've been using the same prescription for years and all of a sudden they tell me it doesn't cover what I need and that I can only buy a different brand. The pharmacist shows me the medication I usually take and says, "I have it, but I won't give it to you." I say, "But usually it's done with this same prescription," and he replies, "Yes, it could be, but not today." I ask, "What should I do to change the prescription if there is an error?" and he responds, "Not my problem." I go back to the doctor to review the prescription, he confirms it's correct, and advises me to avoid this pharmacy because it's concerning that they don't know which brands the medical name covers. The pharmacy's attitude is appalling. Mistakes happen, but rudeness and lack of attention are unacceptable.
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