Lindsay & Gilmour Pharmacy Dalkeith: A Review of Services and Accessibility
Lindsay & Gilmour Pharmacy, located in Dalkeith, has established itself as a local pharmacy offering a variety of services. While many customers appreciate the friendly staff and overall accessibility, others have noted significant issues with service speed and organization.Payment Options for Customers
At Lindsay & Gilmour Pharmacy, customers can choose from various payment options, including credit cards and debit cards. The pharmacy also supports NFC mobile payments, ensuring a seamless checkout process for modern consumers. However, it’s important to note that long queues can hinder a swift payment experience.Service Options Available
The pharmacy prides itself on providing necessary medications and healthcare products. Despite its wide range of offerings, many customers report having to wait excessively to pick up prescriptions. Some individuals have experienced waits of over an hour, with requests for essential items often going unresolved. Although the pharmacy has been recognized for its helpful staff, the repeated issues with service indicate a need for improved organization and management.Accessibility Features
Lindsay & Gilmour Pharmacy aims to cater to all customers by providing a wheelchair-accessible entrance and a wheelchair-accessible car park. This commitment to accessibility is crucial for those with mobility challenges, allowing them to visit the pharmacy without undue stress.Delivery Services
Currently, there is mention of delivery services, yet the effectiveness of these services has come into question. Many customers express frustration with delayed prescriptions, leading to concerns about accessibility when urgent medications are required. Having clear communication and reliable delivery options would enhance the overall customer experience.Customer Feedback: Mixed Reviews
Despite the pharmacy’s positive attributes, the feedback from customers has been mixed. With several reviews pointing out the staff's efforts to assist, many customers highlight ongoing challenges: - Long wait times often associated with a short-staffing issue. - Instances of lost prescriptions leading to further delays. - Poor communication regarding medication availability. On the other hand, some patrons appreciate the attentive service from staff when addressing issues or clarifications. It’s clear that while there has been progress, there remains room for improvement.Conclusion
Lindsay & Gilmour Pharmacy in Dalkeith offers essential services and convenience but grapples with operational challenges that detract from the overall customer experience. By addressing staffing issues and enhancing organizational practices, this pharmacy could significantly improve its service quality and customer satisfaction ratings.
Our business is at
The contact phone of said Pharmacy is +441316630372
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