William Murray Pharmacy - Dumfries

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William Murray Pharmacy - Dumfries

William Murray Pharmacy - Dumfries

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Welcome to William Murray Pharmacy in Dumfries

If you're looking for a pharmacy that prioritizes accessibility and customer service, William Murray Pharmacy in Dumfries is a significant choice. With its wheelchair-accessible entrance, the pharmacy ensures that everyone can easily access the services they need.

Service Options That Cater to Everyone

William Murray Pharmacy offers various service options designed for convenience. From quick visits to comprehensive consultations, the staff is committed to helping you manage your health effectively. However, feedback from customers highlights that there have been inconsistencies in service quality, particularly regarding wait times and staff demeanor.

Payment Methods for Your Convenience

Customers can make payments using debit cards, credit cards, and even NFC mobile payments. This range of payment options makes it easy for everyone to settle their bills quickly and efficiently.

Prescription Delivery Service

One of the standout features of William Murray Pharmacy is its reliable delivery service. Customers have reported prompt deliveries, often going the extra mile to accommodate those who may be unable to collect their medications themselves. The delivery team has received praise for their friendly and helpful nature.

Customer Experiences: The Good and the Bad

While many customers appreciate the pharmacy's commitment to service, some have expressed frustration over their experiences. Comments range from complaints about rude staff members to issues with prescription availability. As one customer noted, "this pharmacy goes out of its way to help people get their medication," while others highlighted the need for improvements in staff training and customer interaction.

Planning Your Visit

To ensure a smooth experience at William Murray Pharmacy, it's advisable to plan your visit ahead of time. If you're picking up a prescription, consider calling in advance to confirm its availability. This can save you from potential disappointments and delays.

Conclusion

Despite some mixed reviews, William Murray Pharmacy in Dumfries remains an essential resource for the community. With its accessibility features and a dedicated delivery service, it's clear that they are striving to meet the needs of their customers. However, addressing staff behavior and ensuring consistent service will be crucial for maintaining their good reputation.

Our address is

The contact line of the mentioned Pharmacy is +441387266248

And if you want to send a WhatsApp, you can do so at +441387266248

We open at the following schedule:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday (Today) ✸
Sunday

The website is

If necessary to change any element that you consider is not precise related to this site, please forward a message and we will adjust it as soon as possible. Thanks beforehand thank you very much.

Images

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William Murray Pharmacy - All - Dumfries
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options, accessibility, william, payment, convenience, pharmacy, customer, customers, payments, delivery, prescription, dumfries
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Showing from 1 to 15 of 15 comment(s) received.

Louis Wilson (22/07/2025, 08:19):
The Pharmacy experience just ain't what it used to be, mate. Some of the sheilas on staff are right rude, I tell ya. And the service? Snail's pace, I swear. Went in to grab me repeat script after they had it for nearly a week, and would ya believe it? Had to wait for them to whip it up, all whilst I was in bloody agony. Talk about a hassle, mate.
Willie Allen (21/07/2025, 02:49):
A dedicated and bustling pharmacy that consistently provides top-notch service, even in challenging circumstances like the current COVID situation.
Riley Ortiz (09/07/2025, 03:56):
The atmosphere at this pharmacy is always rather glum, as the staff seem hesitant to offer any additional assistance. As a result, I have opted to take my business elsewhere.
Victoria Flores (08/07/2025, 18:50):
Amazing team, always so professional. They really take their time to help you out.
Megan Cruz (08/07/2025, 11:01):
Always there to listen to a problem, the staff is amazing and the delivery people are top-notch.
Randy Russell (04/07/2025, 23:24):
The staff is always so friendly and helpful at this pharmacy - it makes such a difference when you're feeling under the weather!
Lisa Kim (02/07/2025, 22:23):
A most charming lady was ever so helpful during our visit to the pharmacy. Alas, they did not have the item I required at the time, but she kindly suggested calling back the following day around 11am as a new delivery was expected. Though, upon placing the call, it turned out they had not received the product yet. Nonetheless, the lady provided exceptional assistance throughout the interaction.
Ann Martin (25/06/2025, 17:59):
The staff at this pharmacy are incredibly polite and helpful. I truly appreciate their assistance.
Abigail Martin (21/06/2025, 13:00):
Top-notch service, I must say!
David Lee (17/06/2025, 15:51):
Always helpful and friendly. I get my medicines delivered and they are always on time. If there are any delivery issues, they will even deliver after hours if I can't have someone pick them up for me. Fantastic service!
Linda Jenkins (14/06/2025, 18:18):
I say, something seems rather amiss at Murrays these days. On two separate occasions recently, we've popped by to collect our prescriptions only to be informed they're not on hand, prompting us to ring the surgery for answers. After much to-do, it turns out they were sitting pretty at the chemist all along. Angela and the chaps on delivery duty are always delightful and eager to lend a hand, but some of the others could certainly take a page out of their book with their rather rude demeanor. I've heard whispers of similar grievances from fellow patrons. I've been a loyal customer of this pharmacy for ages due to its sterling reputation. I daresay I hope this is just a temporary hiccup in staffing which will be rectified tout de suite, as I'd rather not have to seek out a new apothecary.
Denise Walker (10/06/2025, 07:31):
Tremendous assistance, they truly make an effort to offer support. Annan boots the chemist could definitely pick up a few pointers from Murray.
Raymond Price (05/06/2025, 21:56):
This pharmacy really goes the extra mile to assist individuals in obtaining their medication. They are always friendly and helpful; I can't find any faults with them.
Alan Evans (27/05/2025, 17:46):
Splendid, absolutely splendid!
Cynthia Taylor (23/05/2025, 00:27):
I had the absolute worst experience at this pharmacy with the staff being incredibly rude! There was this chap there who tried to give me a hard time. I politely went to pick up my medication which I was certain was ready (confirmed by my doctor's office), but this fellow insisted he couldn't hand it over because I was supposedly too young (even though I had picked up the exact same prescription from him before?!). When I calmly reminded him that I had been there for that prescription previously, he had the nerve to accuse me of being snappy! I can assure you, I know when I'm being rude, and that was not the case at all. Frustrated, I left the pharmacy without my prescription, only to return with my mum. To our dismay, he continued to be disrespectful towards her and refused to serve her at the register, even though we were next in line.

Let me tell you, this pharmacy's customer service is absolutely atrocious and the staff's behavior needs serious attention... very disappointing indeed 👎
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