Rowlands Pharmacy St Leonards Square - Glasgow

Rowlands Pharmacy: Service Overview

Located in St Leonards Square, Glasgow, Rowlands Pharmacy has garnered mixed reviews regarding its delivery and overall service options. While some customers praise the staff's friendliness and helpfulness, others have expressed concerns over slow service and prescription issues.

Service Options and Delivery

Rowlands Pharmacy offers a variety of service options, including prescription management and delivery services for those who struggle with mobility. However, many patrons have reported inconsistencies with prescription readiness, leading to frustration and dissatisfaction. Customers often leave comments describing their experiences with waiting times that can extend significantly, indicating a need for improvement in service efficiency.

Accessibility Features

The pharmacy provides accessibility features, including a wheelchair-accessible entrance and a wheelchair-accessible car park. This makes it easier for customers with disabilities to access necessary medications and services. However, the long wait times could overshadow these positive aspects.

Payment Options

Rowlands Pharmacy accepts a range of payment methods, including credit cards and debit cards. Additionally, NFC mobile payments are available for those who prefer contactless transactions. Despite these conveniences, some customers have reported feeling uncomfortable during the payment process, particularly when purchasing over-the-counter medications.

Quick Visit Recommendations

If you plan on visiting Rowlands Pharmacy for a quick visit, it may be wise to allocate extra time for potential delays. Many reviews highlight the slow service, with some customers waiting up to 30 minutes just to get their prescriptions. Planning ahead and possibly contacting the pharmacy beforehand might help ensure a smoother experience.

Customer Feedback

Feedback from customers is quite polarized. While some acknowledge the excellent service provided by specific staff members like Adrienne, others recount negative experiences that led them to avoid the pharmacy altogether. Testimonials reveal that while dedicated staff members strive to provide exceptional care, system inefficiencies hinder the overall customer experience.

Conclusion

Rowlands Pharmacy in St Leonards Square presents a mix of positive attributes and notable challenges. For those seeking friendly service and essential medications, it may still serve as a viable option, provided customers are prepared for potential delays and ensure they confirm prescription readiness before visiting. In an era of modern payments and accessibility, improvement in operational efficiency would greatly enhance the overall customer experience.