Superdrug Pharmacy - Newton Abbot Tq12 4Pt

Superdrug Pharmacy in Newton Abbot: A Review of Services and Customer Experience

Located in Newton Abbot, TQ12 4PT, Superdrug Pharmacy has been a key player in providing pharmaceutical services to the community. However, recent customer feedback raises concerns about the overall experience.

Payment Options at Superdrug Pharmacy

The pharmacy accommodates various payment methods, including credit cards, debit cards, and NFC mobile payments. This flexibility is beneficial for customers who prefer modern payment solutions.

Accessibility and Facilities

For those with mobility challenges, it is worth noting that Superdrug Pharmacy features a wheelchair-accessible entrance, ensuring that everyone can access their services comfortably.

Prescription Challenges

Unfortunately, many customers have reported difficulties with obtaining their prescriptions. One individual shared their frustration about not receiving an essential inhaler for over a month. Despite repeated visits, they found the staff unhelpful and dismissive, particularly referencing a clerk’s lack of assistance when asked about prescription options.

In-Store Shopping and Delivery

While in-store shopping is an option, the process can lead to long waits in the queue. Some customers mentioned waiting up to three-quarters of an hour, only to leave empty-handed due to items being unavailable.

Moreover, the pharmacy offers delivery services, but there were reports of prescriptions not being prepared in time, leading to further inconvenience.

Customer Service Experience

The level of customer service has come under scrutiny. Comments reveal that staff members often display a lack of empathy and professionalism. One review highlighted an interaction with a staff member described as “the worst,” who was perceived as rude and uninterested in providing assistance.

Conclusion: A Call for Improvement

Overall, while Superdrug Pharmacy in Newton Abbot offers valuable services such as in-store pick-up and modern payment methods, significant improvements are needed in customer service and prescription management. For those seeking medications and health advice, considering alternative pharmacies may be prudent.