Located in the heart of Edinburgh, Sainsbury's at Cameron Toll offers an extensive shopping experience with a variety of amenities and service options designed to cater to all customers. From organic products to prepared foods, this supermarket truly has something for everyone.
Highlights of Sainsbury's Offerings
One of the major highlights of Sainsbury's is its great produce section. Shoppers can find everything from fresh fruits and vegetables to high-quality meats and ready-to-eat meals. In addition, Sainsbury's promotes sustainability by encouraging recycling through their policies on plastic bottles and bags.
The store offers a wide selection of prepared foods, making it easy for busy shoppers to grab a meal without the hassle of cooking. Those looking for quick and convenient shopping will appreciate the in-store pick-up and no-contact delivery options available. Plus, Sainsbury's supports modern payment methods like NFC mobile payments, ensuring a seamless checkout experience for customers using debit or credit cards.
Accessibility and Amenities
Sainsbury's prioritizes accessibility, granting easy navigation with features like a wheelchair-accessible entrance and a spacious wheelchair-accessible car park. This thoughtful design ensures that all shoppers can enjoy their shopping experience without barriers. The supermarket is also equipped with Wi-Fi, allowing customers to stay connected as they shop.
While many praise the spacious layout and cleanliness of the store, some customers have noted navigation issues due to frequent aisle changes. However, friendly staff members are usually available to assist with any queries, enhancing the overall shopping experience.
Customer Experiences
Feedback from shoppers indicates a mix of experiences at Sainsbury's. Many love the friendly service and well-stocked shelves, while others have expressed concerns about customer service quality. Instances of unhelpful staff and long wait times at the customer service desk have been highlighted, suggesting that Sainsbury's may need to invest in better training for their team.
Despite these challenges, the store remains a popular choice among locals and visitors alike. Some customers appreciate the convenience of the large selection of goods and the attractive discounts often available through their loyalty program.
Conclusion
In conclusion, Sainsbury's Supermarket in Edinburgh stands out for its diverse offerings, great produce, and commitment to accessibility. While there are areas for improvement concerning customer service, the overall quality of products and shopping experience make it a favored destination for grocery shopping. Whether you’re planning a quick visit or a large weekly shop, Sainsbury's is equipped to meet your needs while ensuring a pleasant and friendly environment for all customers, including those from the LGBTQ+ community.
In case you want to adjust any element that you consider is not accurate regarding this web, we kindly request send a message so that we will fix it promptly. In advance thanks.
A splendid supermarket indeed. Managed to procure all we desired, and the Nectar card managed to shave a bit off the total bill. Cheers!
James Bailey (17/08/2025, 18:39):
Oh dear, what has happened to this lovely supermarket that I used to frequent three times a week before Covid? I would enjoy a visit to the cafe, followed by some shopping – it was great! But now, upon entering, you can't help but feel uneasy and uncomfortable. It's no longer a relaxing experience, and I just don't want to spend time there anymore. I visited twice this week, and now I understand why. They have a security guard stationed right at the entrance, and he really makes you feel awkward. He stares at you, follows you around, and even sneaks up on you from behind displays. On one occasion, after buying some food and leaving, I realized I needed a duvet cover, so I went back in. I only had one item, so I went to the customer care counter to pay. That's when I spotted him hiding behind a shelf, spying on me. I walked over and handed him my receipt, but he was so rude he didn't even acknowledge me. The same thing happened today – it's absolutely disgraceful. I am 63 years old, and to be treated like a criminal while buying groceries is appalling. I will never set foot in that place again.
Elizabeth Hayes (16/08/2025, 07:24):
This massive store offers just about everything you need for everyday life. The display of products is top-notch, even towards closing time. It's been a while since I've seen such a well-presented store. The staff is incredibly helpful as well. 13/10, would recommend!
Adam Sullivan (12/08/2025, 21:35):
This here store is quite sizable. The aisles are very roomy, and you don't find yourself having to squeeze past others going the opposite way. It's a standard Sainsbury's, so the variety is vast as one would anticipate, but the prices are also higher compared to other supermarkets. This particular store offers the scan as you go feature if you happen to have a Nectar card, which aids in keeping track of your expenses as you shop, thus steering clear of lengthy lines at the checkout. All in all, it's a delightful shopping experience at this establishment.
Patrick Bailey (06/08/2025, 04:57):
As per the Sainsbury's website, the café stays open until 8pm on Thursdays. However, the signs at the store indicated closing at 7pm. I encountered an issue as I arrived at 6:30pm, expecting to dine, only to learn that they had ceased serving food. What's the purpose of having set hours if the staff aren't motivated to fulfill their duties? I'd comprehend if it was 6:55pm, but a whole half-hour before the stated closing time is quite baffling.
Helen Carter (03/08/2025, 07:07):
I was quite cheesed off when I couldn't find any lighters at the tobacco/cigarette checkout. It was a proper inconvenience to have to trek all the way to the other end of the shop and queue up again just to get myself a lighter. Talk about a kerfuffle!
Rachel Cook (01/08/2025, 19:19):
I had a right old bother with these lot, didn't I? Paid up front and never got my goods. Can you believe it? Spent ages on the blower with their customer service, but it was like talking to a brick wall. Apparently, only the top dog at Sainsbury's can sort me out, but good luck trying to get hold of them. And to top it off, reckon the delivery bloke dropped my stuff off at the wrong gaff! Unbelievable.
John Butler (31/07/2025, 18:31):
This supermarket is top-notch, with outstanding quality produce.
Linda Graham (30/07/2025, 08:46):
Lovely shop. The staff was quite helpful, I must say.
Linda Wright (27/07/2025, 02:34):
Top-notch grub, superior to other grocers, all at a reasonable cost.
Alexander Gomez (25/07/2025, 23:31):
A rather sizable supermarket with a wide array of options. The prices weren't too bad, but the staff was quite dull and not very friendly. I headed to the self-checkout and had everything scanned when I encountered a sign instructing me to seek assistance due to my large items mixed in with other purchases. I gestured to the girls working, but they just stared at me without any intention of helping, especially the younger one. Finally, the older lady made her way over with no smile or greeting, simply passing the item through. The attitude was quite abysmal; if they don't enjoy their job, they should consider leaving. It's sadly the usual unfriendly Edinburgh demeanor, which didn't come as a surprise. This experience really put me off, as I prefer dealing with friendly people. I won't be returning, as there are plenty of other supermarkets to choose from.
Bobby Hamilton (25/07/2025, 06:47):
There's plenty of parking space available. Do you offer baby changing and restroom facilities? You can find almost everything you need here, from chilled and frozen foods to clothing, shoes, slippers, hats, and scarves for all ages, from infants to adults. They have a range of flowers and cards for various occasions, such as birthdays, anniversaries, or special events like the birth of a child or to show someone you're thinking of them. The store offers a diverse selection of alcoholic beverages, including beer, wine, and spirits, as well as non-alcoholic drinks. Their tea, coffee, and soft drink options are also extensive. You should be able to do most of your grocery shopping here, thanks to their variety of prepared meals and fresh fruits and vegetables.
Victoria Reyes (25/07/2025, 00:48):
The staff at this store could do with being a tad more helpful, you know what I mean? Instead of looking like they're about to do a runner or giving you the once-over. I was standing next to a staff member who had some smart words to say about a homeless bloke who popped in with his 60p asking if he could afford the milk. She had a good chuckle at his expense before commenting on his appearance and suggesting he should get a job. Absolutely disgraceful behavior, mate. Not everyone is living the high life with a perfect family to fall back on. I certainly won't be setting foot in this Sainsbury's again until they sort out their staff pronto.
Bradley Hernandez (24/07/2025, 07:01):
This place has got everything you need, it's neat and tidy with friendly staff. It might not be the cheapest option around, but you're getting good value for your money and usually can find all you're looking for in one shopping trip.
Roy Graham (21/07/2025, 11:59):
Lovely spot! They've got just about everything you could want. Prices are reasonable, and it's clean and well-stocked, with a few minor exceptions.
Edward Hughes (21/07/2025, 05:33):
The customer service and tobacco lottery section is seriously understaffed, mate. The staff there are not up to scratch, always chatting away instead of actually serving customers, especially in customer service. They could really use some proper training, if you ask me. And let me tell you, the queues can get as long as 11 people deep at times. I'm not even exaggerating, it's a proper nuisance.
Sainsbury, you need to sort this out. Don't just turn a blind eye, take some action, yeah?
Joshua Collins (17/07/2025, 21:55):
This Sainsbury's is absolutely massive with a wide variety of products on display, including their impressive home range. I would rate it 4 stars, mainly because it can be a bit tricky to find parking and navigate in and out of the store, especially when carrying lots of bags. However, overall it's a fantastic Sainsbury's. Additionally, they have a convenient petrol station located in the shopping centre car park. I've noticed that some items are priced competitively against Aldi, which is located right next to this Sainsbury's.
Angela Graham (16/07/2025, 17:06):
Lovely size for a Sainsbury, they really excel in the fresh fruit and veg department. They have a wide variety of herbs and condiments that you might not come across elsewhere. Plus, this Sainsbury has a convenient Argos located inside, which is an added bonus! Cheers!
Gregory Reyes (16/07/2025, 11:41):
The staff in charge of managing the flow of customers entering the store seemed more focused on sharing things on their phones than on monitoring those leaving, which led to unnecessary delays in allowing more people inside. While shopping and abiding by the guidelines within the store, I was interrupted while looking at discounted items by a staff member who appeared next to me without wearing a face covering. When I addressed this, she simply pointed to her exemption badge, but that does not excuse her from maintaining social distance. It was a completely arrogant behavior. I will not return until things return to normal. I am utterly dismayed as someone who had to shield and is still cautious, I am not willing to tolerate such disregard for safety measures!
Angela Reyes (16/07/2025, 07:11):
I popped into the supermarket for about an hour and a half, and I must say they have a great variety of products throughout the store. However, I found the new Argos section a bit tricky to locate. It could benefit from some more advertising and perhaps distributing leaflets door-to-door. I actually missed it completely but was later informed that it's located next to the old TV department. Apart from that, it was a fantastic quick visit overall.