Polmont Park Medical Group - Falkirk

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Polmont Park Medical Group - Falkirk

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Polmont Park Medical Group: A Comprehensive Overview

Polmont Park Medical Group, located in Falkirk, is known for its commitment to patient care and accessibility. Here’s an exploration of what makes this medical practice stand out in the community.

Accessibility Features

For patients with mobility challenges, Polmont Park Medical Group provides several key amenities: - Wheelchair-accessible car park: Ensuring ease of access for all patients. - Wheelchair-accessible entrance: Facilitating easy entry into the facility. - Wheelchair-accessible toilet: Making sure that all necessary facilities are available to those who need them. These features demonstrate the practice's dedication to inclusivity and patient comfort.

Patient Experiences and Amenities

The feedback from patients highlights varying experiences at Polmont Park Medical Group. Many appreciate the following: - Quick appointment scheduling: Patients reported getting appointments swiftly, with comments emphasizing the helpfulness of the staff. - Friendly and knowledgeable staff: The receptionists and medical professionals are often described as polite and attentive, contributing to a welcoming environment. However, there are mentions of inconsistent experiences, particularly regarding the receptionists: - Some patients have encountered rude or unhelpful behavior from reception staff, which detracts from the overall experience. - Instances of long wait times on the phone and issues with appointment management were noted, indicating areas for improvement.

Planning Your Visit

To make the most of your experience at Polmont Park Medical Group, it is advisable to plan ahead: - Appointments recommended: Due to the volume of patients, booking an appointment in advance is highly encouraged. - Familiarize yourself with the practice's operational hours and try to call early to avoid long hold times.

Conclusion

Overall, Polmont Park Medical Group offers valuable services to its patients, highlighted by its accessibility features and commitment to care. While there are areas needing improvement, particularly regarding the reception staff's demeanor, many patients continue to trust and recommend this practice for its knowledgeable healthcare professionals and overall patient satisfaction.

We are based in

The contact phone of this Medical group is +441324715753

And if you want to send a WhatsApp, you can do so at +441324715753

We are open during the following hours:

Day Hours
Monday (Today) ✸
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

The website is

If you need to update any detail that you think is incorrect regarding this portal, we ask send us a message so we can we will correct it promptly. Thanks beforehand thank you very much.
Tags:
experiences, wheelchair, appointment, patient, polmont, overall, medical, accessible, falkirk, practice, features, accessibility, patients
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Showing from 1 to 20 of 28 comment(s) received.

Harper Kim (07/08/2025, 04:16):
Absolutely useless and terribly impolite
Lauren Rodriguez (06/08/2025, 18:24):
Great content and very quick turnaround.
Martha White (05/08/2025, 17:43):
The GP surgery I've been to is absolutely top-notch, and the reception staff are just lovely. It's definitely more crowded compared to when I first signed up nine years ago, but I can tell they're still giving it their all to provide assistance.
Chloe Kim (01/08/2025, 18:01):
This practice is absolutely brilliant. The staff are always so polite and attentive, and I've never had to wait too long for an appointment. The GPs here are incredibly knowledgeable and efficient. I would give them a perfect 10 out of 10 rating.
Victoria Turner (27/07/2025, 21:14):
The doctors are absolutely brilliant and the reception staff can be quite lovely and understanding as well, except for a few exceptions.
Kyle Garcia (24/07/2025, 23:53):
Regrettably, I've found the receptionists I've encountered over the past 10 months to have a less-than-friendly attitude towards patients like me.
Billy Collins (23/07/2025, 19:10):
Upon my initial visit to this medical group, I was greeted with a chilly reception. I have been attempting to schedule an appointment for a week now, only to discover that my number has been blocked in the system for some reason.
Dorothy Turner (22/07/2025, 14:30):
I happened to miss a call from the Medical group, and they left a message for me to ring them back. I promptly returned the call at 16.15 hours, only to find myself still on hold by 18.00 hours. An automated voice kept reassuring me that I was number one in the queue since 17.00 hours. However, I could tell they were about to close at 18.00 hours, so I decided to end the call. Quite exasperating, I must say.
Leonard Sullivan (22/07/2025, 11:40):
This GP surgery is top-notch, yet it seems only those with complaints take the time to leave reviews.
Kevin Ford (20/07/2025, 19:45):
The staff at this medical group be thee most unhelpful I have ever encountered, but fear not, for Dr. Wilson be thee only doctor worth seeing there.
Zachary Gray (20/07/2025, 19:09):
It's absolute madness trying to reach someone on the phone, the line is always engaged or there's just no answer.
Diana Jackson (18/07/2025, 22:16):
The staff at this medical group are truly lovely. Dr. Wilson provided exceptional care and treatment!
Alice Hall (16/07/2025, 03:45):
I must say, the Doctors are top-notch professionals. They have consistently been so very helpful. However, the receptionists leave much to be desired - unhelpful, passive-aggressive, rude, and sarcastic. I wouldn't suggest this practice due to that reason.
Bradley Jenkins (14/07/2025, 16:25):
Absolutely top-notch medical group. No need to wait around for appointments, ever. The reception team is consistently cheerful, polite, and so helpful. I trust all the GPs here without a doubt, which was not the case with my previous medical practice. I even convinced my folks to join this group, and they think it's absolutely fantastic too.
Adam Flores (08/07/2025, 09:37):
I must say, this medical group is top-notch! Every person I encounter is just lovely. I'd give them a perfect 10 out of 10.
Martha Ramirez (06/07/2025, 13:42):
Submitted a request for medication 9 days ago and it still hasn't been processed. The receptionists' attitude when inquiring about it was quite shocking.
Melissa Morales (27/06/2025, 21:58):
I must say, I've had quite a pleasant time picking up my monthly prescription.

The appointments are scheduled promptly, and the staff is not only friendly but also very knowledgeable and helpful.
Amelia Kim (27/06/2025, 11:02):
The receptionist has a bloody awful attitude when it comes to assisting folks.
Randy Johnson (26/06/2025, 18:09):
I had to wait 10 days for an appointment, only to have it canceled the day before. Then I received a reminder text for the canceled appointment and was told I've been put at the end of the queue, with a new appointment offered 8 days later.

With the increased awareness of mental illness, it seems like this practice lacks the necessary training in this area. The male doctors I've seen show little empathy towards mental health concerns.

It can be quite challenging to muster the courage to make a doctor's appointment, only to feel like a burden when you do. I've heard that this practice is a training facility, and that everyone has to start somewhere, but the frequent turnover of doctors does not inspire much confidence.
Dorothy Nguyen (25/06/2025, 13:28):
I had an absolutely dreadful experience on the phone with this medical group. The customer service was abysmal, and I was left feeling frustrated and unheard. It's truly disappointing when you reach out for help and are met with such unprofessionalism. I hope they can improve their phone service in the future.

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