Rowlands Pharmacy City Hospital - Aberdeen

Understanding Rowlands Pharmacy City Hospital in Aberdeen

Rowlands Pharmacy, located within the City Hospital in Aberdeen, serves as a crucial healthcare facility for many residents. However, recent reviews highlight several issues that both current and potential customers should consider.

Service Options and Accessibility

Rowlands Pharmacy offers various service options, but the effectiveness of these services has been called into question. Customers have expressed frustration with long wait times and inadequate staff communication. Instances where prescriptions were not ready or staff appeared disorganized contribute to a negative perception of customer service. Moreover, accessibility is an important aspect of Rowlands Pharmacy. The facility includes a wheelchair-accessible entrance and a wheelchair-accessible car park, making it easier for those with mobility challenges to access their medications. However, some customers reported feeling judged or discriminated against when asking for assistance, highlighting a need for improved training on customer care and sensitivity to individuals with disabilities.

Payment Options Available

When it comes to payments, Rowlands Pharmacy accepts both credit cards and debit cards, which provides convenience for many customers. Additionally, the pharmacy has begun to embrace NFC mobile payments, further modernizing the payment process. However, customers have mentioned that the staff often seem overwhelmed and unhelpful when it comes to handling payment processes, which can add to the frustration of an already stressful experience.

In-store Pick-Up Issues

The in-store pick-up system is intended to streamline the collection of medications. However, numerous reviews indicate problems with this service. Patients have reported arriving for their prescriptions only to find that they are not ready, leading to unnecessary delays. This inconsistency has prompted some to feel disrespected and undervalued as customers. It’s essential for the pharmacy to improve their workflow to ensure timely fulfillment of prescriptions, especially for patients who rely on their medications regularly.

Customer Experiences: A Mixed Bag

While there are certainly positive experiences reported—such as friendly and helpful staff who went above and beyond—these are overshadowed by numerous complaints about rude behavior and lackluster service. For instance, one customer described being mocked by staff members regarding their medication needs, which is unacceptable behavior for any healthcare professional. Conversely, some testimonials express gratitude towards certain employees who provided excellent service, emphasizing that good customer interactions can make a significant difference in the overall experience.

Conclusion

In summary, Rowlands Pharmacy at City Hospital offers essential services to the community but is facing challenges regarding customer service, staff training, and efficiency. While the pharmacy is equipped with important accessibility features and modern payment options, there is a clear opportunity for improvement in how staff interact with customers and manage their workload. Ensuring that every visitor feels respected and valued will be key in enhancing the reputation of Rowlands Pharmacy.

The address of our establishment is

City Hospital, Park Road The, AB24 5AU Aberdeen, - United Kingdom (GB)

The contact phone of this Pharmacy is +441224636597

And if you want to send a WhatsApp, you can do so at +441224636597

Our business hours are:

The website is Rowlands Pharmacy City Hospital

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