G.r Blount Pharmacy - Dumfries

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G.r Blount Pharmacy - Dumfries

G.r Blount Pharmacy - Dumfries

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Exploring G.R Blount Pharmacy in Dumfries: A Mixed Bag of Experiences

G.R Blount Pharmacy, located in Dumfries, serves a diverse clientele with varying needs. Although many patrons appreciate the services offered, there are significant concerns related to accessibility and customer service that deserve attention.

Accessibility Features

One of the standout features of G.R Blount Pharmacy is its wheelchair-accessible entrance and wheelchair-accessible car park. This makes it convenient for individuals with mobility challenges to visit the pharmacy. However, accessibility experiences can vary—some reviews highlight long queues, particularly for those waiting outside in inclement weather.

Service Options and In-store Pick-up

The pharmacy offers in-store pick-up as well as a unique vending machine system. Customers can receive their medications without needing to enter the pharmacy, allowing them to conveniently collect prescriptions by entering a code. This service has been praised as a "lifesaver" for those who require quick access to their medications. However, many reviews indicate that the wait times can be excessive. Customers have reported waiting upwards of 40 minutes for prescriptions, which raises questions about the overall efficiency of service.

Payment Methods

The pharmacy accepts credit cards, making transactions straightforward for most customers. Despite this, some patrons express frustration regarding delayed service, which can lead to dissatisfaction even when payment processes are smooth.

Customer Service Concerns

While some customers commend the staff for being helpful, friendly, and knowledgeable, others have reported instances of unprofessional behavior. Long wait times and inadequate communication have contributed to a negative experience for several individuals, especially vulnerable customers who struggle to stand in line for extended periods.

The Need for Improvement

Comments suggest that G.R Blount Pharmacy has the potential to provide excellent service, but it faces challenges that need addressing. The enforcement of a one-person policy during peak times is viewed as inconvenient, particularly for older adults who may find it difficult to wait outdoors. Many customers have voiced that improvements in operational efficiency could significantly enhance the overall experience. A reevaluation of staffing strategies and customer flow during busy hours might alleviate some of the congestion.

Conclusion

In conclusion, G.R Blount Pharmacy offers valuable services and is conveniently located near a GP practice. While many customers appreciate the helpful staff and innovative pick-up options, there are clear areas for improvement regarding wait times and customer service. By tackling these issues, the pharmacy can enhance its reputation and better serve the Dumfries community.

Our business is located at

The contact line of said Pharmacy is +441387262244

And if you want to send a WhatsApp, you can do so at +441387262244

map of G.R Blount Pharmacy Pharmacy in Dumfries

We are open during the following hours:

Day Hours
Monday
Tuesday (Today) ✸
Wednesday
Thursday
Friday
Saturday
Sunday
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Comments:

Showing from 1 to 10 of 10 comment(s) received.

Ella Wilson (05/07/2025, 07:55):
The staff at this pharmacy is top-notch, always willing to lend a hand and provide exceptional service.
Sharon Nelson (01/07/2025, 07:11):
If you're keen on standing in line for a good half an hour each time only to find they never have what you're looking for, then this pharmacy is just the ticket.. it's simply the worst.
Cynthia Morales (24/06/2025, 06:56):
I purchased some Ibuprofen gel, high strength, along with other pharmacy items, for a fraction of the cost compared to other places in Dumfries. The staff was efficient and friendly, making for a great shopping experience.
Randy Jordan (08/06/2025, 23:07):
I must say, this pharmacy is quite dreadful. They still stick to the policy of only allowing one person inside at a time and requiring masks? Seems like they're conveniently using the Covid rule as an excuse, especially when hospitals don't even mandate masks anymore. It's unfair to make elderly and vulnerable individuals wait outside in all kinds of weather. And if someone is already inside, you're not allowed to enter? Ridiculous! You have to wait for a staff member to come out just to hand over a prescription or address a query, and that wait could be as long as half an hour, not to mention the extra time to actually receive it.
When I brought up these concerns with the staff, I was met with rudeness and unprofessionalism. It would make more sense if the staff members lived in a bubble outside of work, but the same staff enforcing these rules are the ones I see freely moving about without masks in public places and shops, often with more than one person alongside them.
Ever since they switched to Holm Farm, the service has deteriorated slowly but surely. It's safe to say that the reputation they now hold is well-deserved.
Joyce Peterson (07/06/2025, 23:02):
Top-notch pharmacy, no issues at all.
Amelia Ortiz (28/05/2025, 22:24):
Outstanding service from everyone. Incredibly helpful and willing to accommodate any requests. They are knowledgeable and recommend products that could be beneficial. There is parking available at the back, off the road.
Jean Lewis (28/05/2025, 18:17):
Always delighted to assist and get to know our loyal customers, which is truly lovely.
Grace Morris (26/05/2025, 12:03):
Went to pick up me prescription, was told it'd be a quick 5-10 minutes wait, but ended up waiting for a whopping 40 minutes! Other folks who came in after me were in and out while I was still twiddlin' me thumbs. Only got some attention when I kicked up a fuss few days back, and that so-called "professional" acted like a petulant child and ignored me. Well, I'll be takin' me business elsewhere, that's for sure.
Laura Richardson (23/05/2025, 23:58):
Top-notch customer service, incredibly friendly, polite, and highly professional.
Betty Gutierrez (23/05/2025, 03:03):
Great pharmacy to visit, but if you're in a rush I wouldn't recommend this pharmacy. There always seems to be a queue and it can get quite busy. Additionally, they have a one-person rule in the shop, which can make you wait outside in the cold and rain for your prescription to be ready.
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