Dears Pharmacy & Travel Clinic - Edinburgh

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Dears Pharmacy & Travel Clinic - Edinburgh

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Discover Dears Pharmacy & Travel Clinic: Your Health Partner in Edinburgh

Dears Pharmacy & Travel Clinic located in Edinburgh offers a range of essential services and amenities, meeting the needs of its diverse clientele. From NFC mobile payments to a wheelchair-accessible entrance, this pharmacy aims to provide convenience and accessibility for everyone.

Service Options and Accessibility

Dears Pharmacy provides several service options tailored to your health needs. You can access in-store pick-up for your prescriptions and treatments or benefit from their delivery service for added convenience. The pharmacy is equipped with Wi-Fi, allowing customers to browse options online while they wait. This connectivity also supports seamless transactions, as Dears accepts various payments, including credit cards and debit cards. Despite the variety of services available, customers have reported experiences highlighting both the pharmacy's strengths and areas needing improvement. Some patrons expressed frustration over long wait times for repeat prescriptions, indicating a need for better planning and management of stock levels.

Customer Experiences: A Blend of Positive and Negative Feedback

Many visitors have shared their experiences at Dears Pharmacy, noting the friendly and supportive staff. One customer remarked, "The staff here are incredibly friendly, supportive, and always go above and beyond to help." However, others highlighted significant issues, particularly with communication and efficiency. Another patron lamented, "If a customer is ready to pay over £200, don’t send them away to figure it out themselves." While the staff at Dears Pharmacy are generally praised for their service, some reviews pointed to challenges faced during busy periods, resulting in longer wait times and occasional miscommunication regarding prescription availability.

Amenity Highlights

Dears Pharmacy boasts essential amenities that contribute to a positive customer experience, including: - Wheelchair-accessible entrance: Ensuring that everyone can access healthcare services without difficulty. - NFC mobile payments: Allowing quick and secure transactions for all customers. - Reliable delivery service: Perfect for those who cannot visit the pharmacy in person. - In-store Wi-Fi: Making it easier for customers to navigate their health options.

The Importance of Customer Feedback

Feedback is invaluable in the healthcare sector, and Dears Pharmacy is no exception. Many users appreciate the effort made by the staff, while some express dissatisfaction with the organization and management of prescriptions. The feedback underscores the importance of continuous improvement in service delivery to ensure customer satisfaction. In conclusion, Dears Pharmacy & Travel Clinic serves as a vital resource in Edinburgh, offering a mix of essential services and amenities amidst the challenges of customer expectations. By recognizing both positive and negative experiences, the pharmacy can strive for enhanced service and reliability, ensuring every visit is a beneficial one.

The address of our establishment is

The contact line of this Pharmacy is +441316596095

And if you want to send a WhatsApp, you can do so at +441316596095

We are available at these times:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday (Today) ✸
Saturday
Sunday

The website is

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Comments:

Showing from 41 to 60 of 66 comment(s) received.

Timothy Roberts (28/05/2025, 04:14):
The team at this pharmacy is lovely, but they seem to be facing ongoing challenges with their suppliers. For the past few months, I have observed multiple instances where they were unable to fulfill regular prescription refills despite receiving two weeks' notice. It's a shame, but I would suggest steering clear until they can sort out their supplier problems.
Christine Taylor (27/05/2025, 07:38):
If I could give it 0 stars, I definitely would. The service is dreadfully slow and it's evident that there's a severe lack of management. There are 5-6 individuals manning the counter, yet one must endure a half-hour wait just to obtain a prescription. I shan't be returning there anytime soon!!
Christian Ortiz (25/05/2025, 04:23):
Fantastic service, the staff were really amiable.
Henry Rodriguez (23/05/2025, 17:56):
I had to cancel my exam and vaccination appointment because the lady was not helpful at all. She just told me to find the requested exams on my own and gave me a list. I'd rather pay extra to go somewhere with more professional staff. So frustrating!
Albert Adams (23/05/2025, 12:53):
I had scheduled a fit-to-fly COVID test for 9.20am, but received an email at 4.45pm the day before informing me that it had been rescheduled to 1.20pm. Upon calling to see if we could arrange a more convenient time, I was informed that another party had been booked in ahead of me by the owner. If I wanted a morning appointment, I would need to travel 30-40 minutes to another branch. While they were apologetic, this situation is simply not acceptable, especially when these appointments are crucial for travel plans.
Stephen Flores (22/05/2025, 16:53):
The staff here are mostly great, no doubt about that. However, I've been getting incomplete prescriptions for my asthma inhalers for the past 3 months. These are essential for me, so it's quite frustrating. They always manage to sort it out in the end, but I'm beginning to feel a bit annoyed!
Brian Harris (22/05/2025, 14:08):
This pharmacy is the one I rely on. I visit frequently and the team is consistently friendly and supportive. I recently visited for a "fit-to-fly" covid test and in less than 20 minutes, I had my official result from the moment I entered. Overall, an excellent pharmacy!
Abigail Gonzalez (17/05/2025, 15:05):
Outstanding service, I must say.
James Ford (17/05/2025, 11:27):
The management at this pharmacy 'as been a total disaster in making sure they 'ave enough stock and supply of crucial medications. It 'as led to me 'ealth declining while I wait for weeks on end for the medication to finally arrive.
Michelle Price (17/05/2025, 10:37):
I must say, this pharmacy has made quite a few mistakes, failing to process prescriptions in a timely manner and even neglecting to do so, putting my health at risk. The customer service was abysmal, prompting me to file a formal complaint. Fortunately, my GP stood by me and transferred all my prescriptions to a different pharmacy. I definitely would not recommend this place.
Kyle Cox (17/05/2025, 02:07):
I must say, this pharmacy is absolutely brilliant! The team here is just so friendly, helpful, and they really do go the extra mile to assist. I've been popping in every 10 days for the past few months to pick up some baby formula, and each visit has been a delight. It's not often that you come across a place where you actually look forward to going, but the cozy, friendly vibes here make it a real pleasure. I'm truly grateful for their kindness and commitment to top-notch customer service—thank you all!
Anthony Myers (15/05/2025, 23:42):
Top notch pharmacy, top notch staff, especially Solange who really went the extra mile to assist me with a covid test. Much obliged, Solange!
Sandra Green (15/05/2025, 10:02):
Excellent prices and friendly staff.
Jordan Reyes (14/05/2025, 03:55):
Amazing pharmacy, amazing team! So helpful and caring, top-notch service!
Janice Martin (11/05/2025, 03:21):
This pharmacy was absolutely dreadful, I must say. They were unable to assist me on multiple occasions. I strongly advise against visiting this establishment; it is much more worthwhile to travel a bit further to another pharmacy. They seem to never have anything in stock, and when you kindly inquire about taking your prescription elsewhere to find the needed medication, they flatly refuse. Quite disappointing, I must say.
Andrew Cook (10/05/2025, 15:54):
I 'ad to 'ave a Covid test for me flight back 'ome. I couldn't get an appointment the same day but managed to book one for the next workin' day. I opted for the Covid Antigen Test. The staff were all very friendly. The test only took about 20 minutes in total. It was accepted at the airport in Edinburgh and by the German Federal Police at the airport in Frankfurt. I received a printout and an email with the results on the same day. Top-notch service!
Carolyn Cox (06/05/2025, 03:59):
Upon my arrival for my second-day test, I found the pharmacy to be quite crowded, so I inquired if it would be better to return at a later time. I was advised to wait, and thus I stood there with my infant for nearly an hour, amidst several individuals not wearing masks and coughing. Despite the challenging circumstances, the staff members were gracious and seemed to be putting in a great deal of effort.
Gerald Watson (02/05/2025, 09:55):
Even though the pharmacy is always bustling, the team is consistently friendly, knowledgeable, and ready to assist. The service is top-notch and the pharmacist once went the extra mile by contacting the on-call doctor on my behalf to guarantee I received the necessary assistance!
Allison Rivera (01/05/2025, 17:18):
I had a rather unpleasant experience with their customer service. Their attitude was quite rude and bothersome, and it's not the first time I've encountered this. I don't plan on returning.
Albert Simmons (01/05/2025, 05:02):
I must say, the service here leaves much to be desired. It seems like they often miss prescription dates. While there is one pharmacist who is quite friendly and helpful, the others come across as rather rude and incompetent. I would suggest steering clear of this place if you can.

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