M&d Green - Fountainbridge Pharmacy - Edinburgh

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M&d Green - Fountainbridge Pharmacy - Edinburgh

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Votes: 36 - Score: 3.9

Exploring Pharmacy M&D Green - Fountainbridge in Edinburgh

If you're looking for a pharmacy that balances delivery and accessibility with a range of service options, Pharmacy M&D Green on Fountainbridge is worth considering. With a wheelchair-accessible entrance, they aim to accommodate all customers, ensuring that everyone can access essential health services.

Delivery and Accessibility

Pharmacy M&D Green offers reliable delivery services, making it easier for patients to obtain their medications without needing to visit the premises physically. Despite some mixed reviews regarding prescription delays, many customers have reported positive experiences when seeking emergency medications, highlighting the pharmacy’s commitment to quick visits and efficient service.

Payments and Service Options

When it comes to payments, Pharmacy M&D Green accepts credit cards, making transactions smooth and convenient for clients. However, some users have reported issues related to pricing discrepancies. It's crucial for pharmacies to maintain transparency to uphold their reputation, especially when dealing with critical medications.

Planning Your Visit

For those who prioritize planning, it's advisable to check the pharmacy's opening hours in advance. Many customers appreciate the extended hours, which cater to various schedules. It's important to note that due to current health guidelines, only one person is allowed in the shop at a time. This procedure aims to ensure safety and manage customer flow effectively.

Customer Experiences

While many patients appreciate the friendly atmosphere and helpful staff at Pharmacy M&D Green, there are conflicting reviews that highlight concerns over customer service. Some customers reported rudeness from staff, which detracts from the overall service experience. For instance, one user expressed disappointment when their urgent medication request was met with laughter instead of help. Positive feedback often centers around staff knowledge and the personalized care offered by the team. Customers from different backgrounds have noted the friendly interactions and genuine concern for their health needs.

Conclusion

Pharmacy M&D Green on Fountainbridge demonstrates potential through its delivery services, accessibility, and commitment to patient care. While some aspects require improvement—particularly in customer service—many patrons appreciate the compassionate approach provided by certain staff members. Those interested in using this pharmacy should consider personal experiences while planning their visits, as well as keeping an eye on payment processes to avoid confusion.

Our address is

The contact phone of this Pharmacy is +441312298281

And if you want to send a WhatsApp, you can do so at +441312298281

Our public attention hours are:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday (Today) ✸
Saturday
Sunday

The website is

If you wish to alter any information that you consider is incorrect regarding this web, we urge you to send a message so that we will fix it promptly. In advance thanks.

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Comments:

Showing from 1 to 20 of 21 comment(s) received.

George Kelly (17/07/2025, 04:58):
Ever since Tony assumed control of the pharmacy, it has truly flourished. The welcoming demeanor of both him and his team is truly remarkable. JG
Megan Phillips (13/07/2025, 23:44):
A marvelous team that offers individual-centered care! We are visiting from Canada and have had cold symptoms. They listened attentively to grasp our requirements and offered precise, useful guidance. On my second visit, the pharmacist inquired about my wife's well-being. I don't even receive that level of care from my own pharmacist.
Andrea Sullivan (07/07/2025, 04:57):
The opening hours are very convenient and the staff is extremely knowledgeable about medications. If you're uncertain, they can suggest a medication for you and even provide a prescription if needed. They adhere strictly to government regulations and ethical standards. Please be aware that due to Covid-19 restrictions, only one person is permitted inside the store at a time.
Kevin Lewis (07/07/2025, 02:37):
Great neighborhood pharmacy... always very helpful and provides excellent advice.
Douglas Ward (05/07/2025, 05:28):
Always so friendly and accommodating. I really appreciate the banter. Cheers!
Dylan Perry (04/07/2025, 23:58):
UNDER NEW MANAGEMENT: I simply cannot speak highly enough of this Pharmacy. The Pharmacist, Tony, is incredibly professional, kind, and caring, as are Cath and the wonderful Elaine. Elaine used to work for the previous owner, and she was the main reason I continued to come back.
Kevin Gray (01/07/2025, 00:43):
The staff here is top-notch, providing excellent and attentive service with a warm touch.
Doris Reyes (25/06/2025, 11:49):
In a nutshell, the team at this pharmacy is simply clueless and downright awful individuals. In both face-to-face interactions and over the phone, I was abruptly cut off when inquiring about the price of an item to make sure I had enough cash on me. The response I got was along the lines of "Either come in or don't bother," followed by them hanging up. Quite a rude experience, to say the least.
Jordan Kim (25/06/2025, 11:24):
Tony and the crew at the pharmacy are absolutely top-notch! They are incredibly kind, helpful, and just all-around fantastic. I cannot speak highly enough of these guys – truly a wonderful team!
Noah Ramos (23/06/2025, 22:51):
I've been using this pharmacy for three years now. I called a few pharmacies around and this one was the only one willing to help, so I decided to stick with them. The staff is wonderfully friendly, always helpful and knowledgeable.
Jonathan Kim (23/06/2025, 00:12):
The new management has really impressed me with the improvements they've made. The staff were all so friendly and helpful, and the pharmacy is looking fantastic. I will definitely be returning in the future!
Jose Jones (21/06/2025, 15:31):
I must say, the staff at this pharmacy were incredibly unhelpful and quite rude. It was a disappointing experience, and I will definitely be taking my business elsewhere in the future.
Terry Gonzales (19/06/2025, 14:13):
I've been a customer at this pharmacy for a few years now, and I must say, at first, their customer service was impeccable. They always took my individual circumstances into account, and the staff, both in-store and for delivery, were consistently friendly.

However, an update as of April 15th, 2024 – I've had to lower my rating from 5 stars to 2 stars due to the unacceptable delays I've faced since the beginning of 2024 in processing and delivering my repeat prescriptions.

It's disappointing that I've had to escalate my concerns to their M&D Head Office. I've recently learned that M&D is transitioning from their website-based ordering system to a new app called Healthera. They really should be promoting this new app more clearly.

The quality of customer care has been declining since 2023. When I first started, everything was running smoothly with the original pharmacist. But with two changes in pharmacists over the past couple of years, the service has suffered. My specific needs and sensitivities, especially as an autistic customer, are no longer being taken into consideration like they were by the original pharmacist who showed empathy and understanding. Sadly, it looks like it's time for me to find a new pharmacy to take my business to.
Ralph Smith (11/06/2025, 17:16):
This bloke I crossed paths with was the most dreadful chap I've ever encountered. I swear, he shouldn't be dealing with folks in public. When it comes to his role as a pharmacist, I daresay he does more harm than good. Dreadful business, really.
Kathryn Brooks (06/06/2025, 06:19):
Cozy little pharmacy with such kind pharmacists. I pop in there every month for my prescription without any issues.
Sarah Powell (04/06/2025, 21:17):
The staff is absolutely delightful, especially the older lady who always assists with a warm smile. The pharmacy is impeccably clean and well-organized.
Tyler Martin (04/06/2025, 11:35):
The staff at this pharmacy are extremely welcoming and accommodating - top-notch customer service!
Brittany Hamilton (02/06/2025, 06:46):
I was at the pharmacy this morning. Everyone was very friendly and helpful. They understood my issue and gave me great advice. I was pleasantly surprised that I didn't have to pay for the medication after providing my local address - they were free!

Thank you for all your help.
Michelle Cruz (31/05/2025, 23:23):
The staff at this pharmacy is truly amazing! They are always so helpful and friendly, providing top-notch service.
Layla Rivera (23/05/2025, 18:55):
I must say, the customer service at this health establishment was quite subpar. The staff seemed rather impolite and borderline disrespectful. I would advise against patronizing this place for any of your healthcare needs.

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