Dears Pharmacy & Travel Clinic - Edinburgh

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Dears Pharmacy & Travel Clinic - Edinburgh

Dears Pharmacy & Travel Clinic - Edinburgh

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Discover Dears Pharmacy & Travel Clinic: Your Health Partner in Edinburgh

Dears Pharmacy & Travel Clinic located in Edinburgh offers a range of essential services and amenities, meeting the needs of its diverse clientele. From NFC mobile payments to a wheelchair-accessible entrance, this pharmacy aims to provide convenience and accessibility for everyone.

Service Options and Accessibility

Dears Pharmacy provides several service options tailored to your health needs. You can access in-store pick-up for your prescriptions and treatments or benefit from their delivery service for added convenience. The pharmacy is equipped with Wi-Fi, allowing customers to browse options online while they wait. This connectivity also supports seamless transactions, as Dears accepts various payments, including credit cards and debit cards. Despite the variety of services available, customers have reported experiences highlighting both the pharmacy's strengths and areas needing improvement. Some patrons expressed frustration over long wait times for repeat prescriptions, indicating a need for better planning and management of stock levels.

Customer Experiences: A Blend of Positive and Negative Feedback

Many visitors have shared their experiences at Dears Pharmacy, noting the friendly and supportive staff. One customer remarked, "The staff here are incredibly friendly, supportive, and always go above and beyond to help." However, others highlighted significant issues, particularly with communication and efficiency. Another patron lamented, "If a customer is ready to pay over £200, don’t send them away to figure it out themselves." While the staff at Dears Pharmacy are generally praised for their service, some reviews pointed to challenges faced during busy periods, resulting in longer wait times and occasional miscommunication regarding prescription availability.

Amenity Highlights

Dears Pharmacy boasts essential amenities that contribute to a positive customer experience, including: - Wheelchair-accessible entrance: Ensuring that everyone can access healthcare services without difficulty. - NFC mobile payments: Allowing quick and secure transactions for all customers. - Reliable delivery service: Perfect for those who cannot visit the pharmacy in person. - In-store Wi-Fi: Making it easier for customers to navigate their health options.

The Importance of Customer Feedback

Feedback is invaluable in the healthcare sector, and Dears Pharmacy is no exception. Many users appreciate the effort made by the staff, while some express dissatisfaction with the organization and management of prescriptions. The feedback underscores the importance of continuous improvement in service delivery to ensure customer satisfaction. In conclusion, Dears Pharmacy & Travel Clinic serves as a vital resource in Edinburgh, offering a mix of essential services and amenities amidst the challenges of customer expectations. By recognizing both positive and negative experiences, the pharmacy can strive for enhanced service and reliability, ensuring every visit is a beneficial one.

The address of our establishment is

The contact line of this Pharmacy is +441316596095

And if you want to send a WhatsApp, you can do so at +441316596095

map of Dears Pharmacy & Travel Clinic Pharmacy, Travel clinic in Edinburgh

We are available at these times:

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Comments:

Showing from 21 to 40 of 66 comment(s) received.

Kelly Barnes (01/07/2025, 22:33):
I recently had a COVID test at this place and I must say, the staff were absolutely lovely and very gentle.
Frank Diaz (01/07/2025, 14:53):
I've been living in this neighborhood for a bit more than a year now and I have been using Dears, my local pharmacy. I must say, the staff there is always so friendly and helpful, not to mention knowledgeable. Thank you to the team at Dears for their exceptional service!
Jessica Hamilton (30/06/2025, 04:49):
Always so helpful and friendly in a bustling pharmacy. The drive-thru dispenser is incredibly convenient!
Pamela Hamilton (29/06/2025, 19:01):
I just wanted to give a shoutout to the amazing service and assistance I received from Dears pharmacy. The staff there are incredibly helpful every time I visit. Huge thanks to Gaby for sorting out the wax in my ears today. I truly appreciate your excellent work! 🙋‍♀️🥰👍
Philip Patterson (29/06/2025, 12:31):
I must say, the service at this pharmacy is top-notch. The pharmacist, Sarah, went above and beyond by offering me a repeat prescription service. Not only was Sarah extremely helpful, but her colleagues were also incredibly friendly and accommodating. Visiting this branch was truly a pleasure.
Julia Gomez (28/06/2025, 15:01):
Despite being extremely busy, everyone at the pharmacy remains calm, kind, and helpful. It's truly a delightful experience.
Bobby Green (27/06/2025, 20:25):
Arrived at 5:55 PM.
They wouldn't allow me to come in.
Daisy Patterson (25/06/2025, 13:51):
The folks at this pharmacy are top-notch! They're always so courteous and helpful, and they provide speedy service. Highly recommend!
Betty Miller (23/06/2025, 12:41):
I've been using this pharmacy since 2011, and despite a few small errors, they have been excellent. The team there is really friendly and always willing to assist, plus the wait time is never more than 2 minutes.
Carl Cooper (22/06/2025, 05:26):
The staff here are absolutely lovely, and the pharmacists are so helpful. This pharmacy really goes above and beyond in terms of service. I find myself here often due to ongoing health issues, and I can't recommend them highly enough. Throughout the pandemic, they have been exceptional in delivering my prescriptions while I've been shielding.
Abigail Cruz (21/06/2025, 11:03):
The staff at this pharmacy is absolutely fantastic - compassionate and professional. I just wanted to give a special shoutout to Claudia, Rebecca, and Daniella for all of their hard work and dedication. Thank you so much!
Aaron Turner (20/06/2025, 09:17):
The staff at this Pharmacy are truly lovely, however, their organization leaves much to be desired as they have misplaced prescriptions that were sent directly from a GP.
George Ramirez (17/06/2025, 11:47):
Top-notch pharmacy, I must say. The crew is ever so polite and chatty. They always greet you with a smile. I've never experienced any long waits for my prescriptions, whether they're ready or not. It's been my go-to spot for the past 4 years, and the longest I've had to wait is just 30 minutes, even during peak hours. The place is always well-lit, and they offer a decent range of products. Prices can be a tad steep, but that's par for the course with pharmacies. Altogether, a delightful little pharmacy.
Brenda Kim (15/06/2025, 06:27):
The team working here is always so kind and friendly. I always feel comfortable whenever I come in. I would definitely recommend them, 10 out of 10!
Samantha Reyes (14/06/2025, 07:57):
So, had a bit of a dodgy experience at the pharmacy a couple of years back. The pharmacist was adamant that we couldn't get Piriton for nausea (you know, antihistamines can actually help with that, according to the BNF). Instead, they pushed Pepto Bismol on us, which has salicylate in it (similar to aspirin) and not ideal for asthmatics. The individual in question happened to have asthma. Definitely not the best advice we've ever received from a pharmacy, that's for sure.
Jennifer Wright (13/06/2025, 19:18):
This pharmacy is quite decent, though you might need to return to pick up your medication. The staff isn't too shabby either.
George Hall (08/06/2025, 22:52):
The customer service at this pharmacy is absolutely dreadful! I waited for my prescription for 45 minutes, even though they assured me it would only take five minutes. When I inquired about the delay, they were incredibly rude and seemed to have no concern for their customers.
Joseph Gutierrez (07/06/2025, 22:58):
Fantastic pharmacy, the staff is lovely and their bloodwork service is top-notch. Highly recommended! 👌
Chloe Lee (04/06/2025, 03:18):
Fantastic service, truly efficient and lightning-fast.
Peter Moore (02/06/2025, 09:55):
I spent a good 3 hours on repeat dial trying to urgently obtain a prescription over the phone. Absolutely dreadful! With the number of employees present at the store, surely there must be at least one person available to pick up the phone.

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