Rowlands Pharmacy Grangemouth: A Comprehensive Overview
Rowlands Pharmacy located in Grangemouth offers various services essential for the community. However, customer feedback varies widely, highlighting both strengths and weaknesses in their operations.Accessibility Features
One notable aspect is the wheelchair-accessible entrance, ensuring that all individuals can access the pharmacy without barriers. However, despite this physical accessibility, the overall service experience has raised concerns among patrons.Payment Options
Rowlands Pharmacy provides multiple payment methods, including debit cards and credit cards, as well as NFC mobile payments. These payment options offer convenience; however, some customers have reported issues related to pricing and refunds, suggesting that there might be discrepancies between shelf prices and the final charges at the register.Customer Service Insights
Customer reviews reveal a stark contrast in experiences. Some patrons commend the staff for being helpful and knowledgeable, particularly when it comes to providing advice on medications. For instance, a customer appreciated the guidance received when seeking care for a sick child, noting that the employee provided more helpful information than their doctor. Conversely, numerous reviews reflect dissatisfaction with the service. Complaints often center around the lack of an app for placing orders, inadequate communication regarding medications ready for collection, and the insistence on patients personally dropping off prescriptions. Such policies seem particularly challenging for those who may struggle with mobility, underscoring a need for better support for vulnerable patients.Areas for Improvement
Feedback indicates a pressing need for Rowlands Pharmacy to enhance its service delivery. Recommendations include: - Implementing a user-friendly app for prescription orders. - Introducing a text service to notify customers when medications are ready. - Offering a collection service for prescriptions to better accommodate those with difficulties. The inconsistency in customer service experiences also points to a requirement for staff training to ensure all employees provide a consistently high standard of care and professionalism.Conclusion
While Rowlands Pharmacy in Grangemouth demonstrates potential through its accessibility features and a range of payment options, there are significant gaps in service that need addressing. Both customer satisfaction and operational efficiency could see substantial improvement with updated processes and enhanced staff training. For those in need of reliable pharmacy services, weighing the reviews may guide them in choosing where to take their business.
The business is situated at
The phone number of this Pharmacy is +441324484297
And if you want to send a WhatsApp, you can do so at +441324484297
We are open during the following hours:
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