Rowlands Pharmacy in Port Glasgow: A Comprehensive Review
Rowlands Pharmacy located in Port Glasgow has garnered a variety of opinions from the local community. While some customers appreciate the service, others highlight significant issues that affect their overall experience.Accessibility Features
For those seeking wheelchair-accessible options, Rowlands Pharmacy provides a wheelchair-accessible car park and entrance. However, many customers have noted that the doors into the shop have not functioned as intended for over a year, which raises concerns about accessibility for all patrons, particularly those who rely on wheelchairs.Customer Service Experience
The staff at Rowlands Pharmacy is often described as friendly and helpful. One customer stated, "Friendly staff and very helpful." However, there are numerous complaints regarding poor customer service. Several patrons have reported experiencing long wait times for prescriptions, with some stating it's common to wait over 45 minutes. A dissatisfied customer remarked, "Worst pharmacy I have ever used," highlighting the recurring issue of prescriptions not being ready when promised.Prescription Management Issues
Many users have expressed frustration with the management of prescriptions at Rowlands Pharmacy. Complaints include lost prescriptions and inconsistent communication about when medications will be available. One individual mentioned, “Repeat requested on Friday… it won’t be ready to collect till Friday,” indicating a significant delay in service that can lead to serious health concerns.Payment Options Available
Rowlands Pharmacy accommodates a variety of payment methods, including debit cards and credit cards. Additionally, for those who prefer modern payment solutions, NFC mobile payments are accepted. This inclusion allows for a more streamlined purchasing experience, although the overall service quality might overshadow these conveniences.Community Engagement and Inclusivity
The feedback regarding Rowlands Pharmacy shows a mixed reception towards its inclusivity. While some individuals feel at ease due to familiar faces and describe it as a “LGBTQ+ friendly” establishment, experiences vary widely. Others describe the atmosphere as unwelcoming, with reports of staff discussing customers negatively after they leave.Delivery and In-Store Pick-Up Services
Regarding delivery options and in-store pick-up, several customers have shared their dissatisfaction with the effectiveness of these services. Instances where medications were not available for collection after being promised have created a sense of distrust among regular patrons.Conclusion
In conclusion, while Rowlands Pharmacy in Port Glasgow offers essential services like a wheelchair-accessible car park, various payment options, and a generally friendly atmosphere, serious operational issues and customer service shortcomings have raised concerns among local residents. Potential customers should weigh these factors carefully when choosing their pharmacy to ensure their healthcare needs are met effectively.
The premises are located at
The contact line of the respective Pharmacy is +441475704355
And if you want to send a WhatsApp, you can do so at +441475704355
Our service hours are:
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