Queensferry Pharmacy - South Queensferry

Shops and services in the UK

Queensferry Pharmacy - South Queensferry

Published on: - Hits: 567 - Share
Printable version
Comments: 40 - do click here to view or make a comment
Votes: 59 - Score: 3.4

Exploring Queensferry Pharmacy: A Local Gem

Located in the heart of South Queensferry, Queensferry Pharmacy has transformed significantly under new management. This article delves into the pharmacy's offerings, focusing on accessibility, service options, and the overall customer experience.

Accessibility at Queensferry Pharmacy

Queensferry Pharmacy prioritizes accessibility for all customers. The establishment features a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring that everyone can enter comfortably. This commitment to inclusivity makes it a welcoming space for all individuals, including those in the LGBTQ+ community. The pharmacy proudly identifies as a transgender safe space, fostering an environment where everyone feels valued and respected.

Service Options Offered

At Queensferry Pharmacy, customers can enjoy a variety of service options tailored to meet their needs. Whether you prefer in-store shopping or require convenient in-store pick-up, there’s something for everyone. The pharmacy supports modern payment methods, accepting both debit cards and credit cards, as well as NFC mobile payments for those who prefer contactless transactions. Additionally, the pharmacy offers a delivery service, catering to those who may have difficulty visiting in person. Feedback from the community praises the promptness of medication handouts, with many expressing gratitude for the improved efficiency since the new ownership took over.

Customer Experience and Quick Visits

A notable feature of Queensferry Pharmacy is its focus on creating a positive customer experience. Many patrons have shared that the service is now quick and friendly, offering a refreshing change from prior management. Customers appreciate the quick visit experience, where prescriptions are often ready within 20 minutes, allowing them to return to their busy lives without long waits. However, the pharmacy has also faced criticism regarding staff interactions. Some reviews indicate instances of rudeness and disrespect from certain employees, which detracts from the overall service experience. It’s essential for the management team to address these concerns to maintain a welcoming atmosphere for all visitors.

The Importance of Community Feedback

Community feedback plays a crucial role in shaping the services offered by Queensferry Pharmacy. Despite some negative experiences highlighted by customers, many have praised the staff's helpfulness and the pharmacy's efforts to improve its operations. Recognizing both positive and negative feedback allows the pharmacy to adapt and ensure that it meets the evolving needs of the community.

Conclusion

Queensferry Pharmacy stands out as an increasingly vital resource for the residents of South Queensferry. With a strong emphasis on accessibility, diverse service options, and a commitment to improving customer service, it aims to serve everyone effectively. While there remains room for growth, particularly in enhancing staff interactions, the pharmacy’s dedication to providing quality service is evident. As it continues to evolve, community support and feedback will be invaluable in propelling it toward further success.

Our establishment is located at

The phone number of said Pharmacy is +441313314347

And if you want to send a WhatsApp, you can do so at +441313314347

We look forward to seeing you at:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday (Today) ✸

The website is

If you require to alter any information that you feel is incorrect regarding this page, we kindly request send a message so that we will correct it at the earliest convenience. Thanks beforehand thank you very much.
Tags:
community, located, overall, management, feedback, options, customers, experience, south queensferry, queensferry, pharmacy, accessibility, customer
Videos:
Queensferry Pharmacy - South Queensferry
Related content:
Comments:

Showing from 1 to 20 of 40 comment(s) received.

Aaron Torres (27/07/2025, 04:49):
I must say, the service was quite poor at this pharmacy. Had to wait a good 5 minutes while the staff finished up their chat before even realizing I was waiting in the shop.
William Sullivan (26/07/2025, 08:47):
Outstanding pharmacy and team
Incredibly supportive
Much appreciation
Danielle Kim (25/07/2025, 10:38):
Outstanding service, rapid and efficient consultation with the pharmacist. I highly recommend it.
Victoria Hernandez (23/07/2025, 05:27):
For the past week, they have consistently posted a sign on the door each morning indicating closures or significantly reduced hours. While I sympathize with the challenges of understaffing, it has proven exceedingly difficult to pick up the medication I requested a prescription for over a week ago. Wouldn't it be possible to provide more advanced notice for significant changes in opening hours or closures for such a crucial service?
Ann Cook (23/07/2025, 01:53):
The staff at this pharmacy are truly helpful.
Judy Ramirez (20/07/2025, 14:53):
The service at this pharmacy is truly top-notch. The team of pharmacists are absolutely incredible. They go above and beyond to assist the patients, who are their utmost priority. Many thanks!
Stephen Ortiz (20/07/2025, 14:33):
I had a rather unpleasant experience with the staff at this pharmacy, as they were unhelpful and seemed quite abrupt. The pharmacist went so far as to provide my wife with inaccurate information over the phone regarding the availability of medication. Even our GP recommended against using this pharmacy if we needed something urgently.
Danielle Moore (19/07/2025, 23:06):
I am so grateful for the new owners at this Pharmacy. Their service is truly outstanding. The entire community of Queensferry is fortunate that Lloyds has been taken over by these new individuals. I heard that one of them is a specialist prescriber, which allowed my mother to obtain antibiotics without having to schedule a doctor's appointment. I can't thank them enough.
Bruce Hughes (19/07/2025, 20:03):
What a fantastic improvement from the previous management at Lloyd's. Congratulations to the new owner and their team for turning things around so impressively.
Deborah Thompson (19/07/2025, 07:24):
This pharmacy is now top-notch, mate! The new owners have really turned things around this year. They're friendly, helpful, efficient, and know their stuff. The service they're offering to the community has improved tenfold. Cheers to the new team!
Jack Gomez (17/07/2025, 12:02):
The impact of the new management is truly remarkable! Previously, prescriptions would take days or even weeks to be filled, but now they are ready in just 20 minutes. The pharmacy has a warm and friendly working environment that makes customers feel welcome and happy.
Ruth Fisher (15/07/2025, 21:12):
Queensferry pharmacy is a brilliant chemist shop. Very efficient at processing prescriptions and keeping customers informed if there's a wait for the stock as well.
Christian Collins (13/07/2025, 22:41):
Fast service and the staff are all professionals and very friendly, top-notch experience!
Nancy Flores (13/07/2025, 19:36):
Queensferry is fortunate that Independent Pharmacy has acquired Lloyds, the management is excellent and they dispense medication promptly without any issues. Speaking as a former community pharmacist, I am impressed by their service. Recently, my daughter was given only one bottle of antibiotics for a 10-day course instead of two. I thought I would have to return to the GP, but the pharmacist provided me with the additional bottle without any hassle.

The pharmacy seems to be adequately staffed now and it is well-run. Independent pharmacies are always superior, unlike chain stores that prioritize profit and targets.

Keep up the good work! 👏
Arthur Graham (12/07/2025, 00:12):
Every time I walk into this pharmacy, I observe customers shouting at the staff and then being surprised when the employees lack motivation. If the entering customers could be kinder, perhaps there would be a sufficient number of staff members who actually enjoy working here instead of dreading it due to being shouted at whenever a prescription isn't ready. Practice kindness!
Danielle Diaz (11/07/2025, 10:50):
Ever since this pharmacy came under new management, it has been absolutely fantastic! The service is top-notch - polite, friendly, incredibly helpful, and lightning fast. Such a noticeable difference!
Adam Garcia (09/07/2025, 18:07):
Fantastic pharmacy, the store has greatly improved and the staff are incredibly helpful. It's a delight to visit this establishment.
Lawrence Thomas (09/07/2025, 09:20):
Some of the staff at this Pharmacy are downright rude and unfriendly. From the moment I stepped foot in the shop, I felt like I had committed a crime. Despite waiting in line for a good 10 minutes, multiple staff members simply walked past me without a second glance. Eventually, one staff member begrudgingly attended to us, sporting a face like thunder. When I mentioned that I was there to pick up my prescription (this was my second visit to the pharmacy, as I had returned an hour later to avoid waiting), the staff member responded with a sour expression and informed me that I would have to wait another 10 minutes. Upon questioning why, she raised her voice and rudely suggested I go elsewhere if I wasn't pleased. Truly unbelievable. I have no intention of returning to this establishment, as their "customer service" standards have evidently been lacking for quite some time.
Eugene Peterson (07/07/2025, 11:49):
Big thanks to all of you for everything you do! Your work is truly appreciated. 👍☀️🌈 ...
Theresa Evans (05/07/2025, 21:14):
I must say, I am quite disappointed with this pharmacy and its lack of organization. The customer service here has been consistently poor, even before the pandemic hit. It seems to me that the management needs to take a good hard look at how they are running things, rather than just relying on their proximity to the GP practice to keep customers coming back. Whenever I've tried to pick up my repeat prescriptions in the past, I've had to wait almost an hour for them to be ready, even when I've requested them days in advance. Today, I arrived only to find that the store had closed 4 hours early. There was a group of unhappy customers outside, some of whom said they had experienced the same thing last weekend and earlier in the week, making it difficult for them to get their prescriptions. There were staff inside the store, but they chose to ignore the customers outside. I had called multiple times during my long walk to the pharmacy to check if my prescription was ready, but no one answered and there was no voicemail explaining the unexpected closure. It was a very frustrating experience. I will definitely be taking my prescriptions elsewhere in the future.

More comments:

Add a comment
El nombre debe tener al menos 2 caracteres.
Por favor, introduce una dirección de correo válida.
Debe escribir el código completo (5 dígitos).
(If you do not understand the characters in the image reload the page)
El comentario debe tener al menos 10 caracteres.
Note: Your email will never be published on this site.
Help us keep this site free of insults or annoying comments.
Categories
Links
Information
  • Listings: 3.926
  • Images: 8.840
  • Videos: 0
  • Visits: 3.539.808
  • Votes: 363.753
  • Comments: 27.487
Pages