Queensferry Pharmacy - South Queensferry

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Queensferry Pharmacy - South Queensferry

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Exploring Queensferry Pharmacy: A Local Gem

Located in the heart of South Queensferry, Queensferry Pharmacy has transformed significantly under new management. This article delves into the pharmacy's offerings, focusing on accessibility, service options, and the overall customer experience.

Accessibility at Queensferry Pharmacy

Queensferry Pharmacy prioritizes accessibility for all customers. The establishment features a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring that everyone can enter comfortably. This commitment to inclusivity makes it a welcoming space for all individuals, including those in the LGBTQ+ community. The pharmacy proudly identifies as a transgender safe space, fostering an environment where everyone feels valued and respected.

Service Options Offered

At Queensferry Pharmacy, customers can enjoy a variety of service options tailored to meet their needs. Whether you prefer in-store shopping or require convenient in-store pick-up, there’s something for everyone. The pharmacy supports modern payment methods, accepting both debit cards and credit cards, as well as NFC mobile payments for those who prefer contactless transactions. Additionally, the pharmacy offers a delivery service, catering to those who may have difficulty visiting in person. Feedback from the community praises the promptness of medication handouts, with many expressing gratitude for the improved efficiency since the new ownership took over.

Customer Experience and Quick Visits

A notable feature of Queensferry Pharmacy is its focus on creating a positive customer experience. Many patrons have shared that the service is now quick and friendly, offering a refreshing change from prior management. Customers appreciate the quick visit experience, where prescriptions are often ready within 20 minutes, allowing them to return to their busy lives without long waits. However, the pharmacy has also faced criticism regarding staff interactions. Some reviews indicate instances of rudeness and disrespect from certain employees, which detracts from the overall service experience. It’s essential for the management team to address these concerns to maintain a welcoming atmosphere for all visitors.

The Importance of Community Feedback

Community feedback plays a crucial role in shaping the services offered by Queensferry Pharmacy. Despite some negative experiences highlighted by customers, many have praised the staff's helpfulness and the pharmacy's efforts to improve its operations. Recognizing both positive and negative feedback allows the pharmacy to adapt and ensure that it meets the evolving needs of the community.

Conclusion

Queensferry Pharmacy stands out as an increasingly vital resource for the residents of South Queensferry. With a strong emphasis on accessibility, diverse service options, and a commitment to improving customer service, it aims to serve everyone effectively. While there remains room for growth, particularly in enhancing staff interactions, the pharmacy’s dedication to providing quality service is evident. As it continues to evolve, community support and feedback will be invaluable in propelling it toward further success.

Our establishment is located at

The phone number of said Pharmacy is +441313314347

And if you want to send a WhatsApp, you can do so at +441313314347

We look forward to seeing you at:

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The website is

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experience, pharmacy, accessibility, customer, community, overall, located, feedback, management, customers, queensferry, south queensferry, options
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Showing from 21 to 40 of 51 comment(s) received.

Deborah Thompson (19/07/2025, 07:24):
This pharmacy is now top-notch, mate! The new owners have really turned things around this year. They're friendly, helpful, efficient, and know their stuff. The service they're offering to the community has improved tenfold. Cheers to the new team!
Jack Gomez (17/07/2025, 12:02):
The impact of the new management is truly remarkable! Previously, prescriptions would take days or even weeks to be filled, but now they are ready in just 20 minutes. The pharmacy has a warm and friendly working environment that makes customers feel welcome and happy.
Ruth Fisher (15/07/2025, 21:12):
Queensferry pharmacy is a brilliant chemist shop. Very efficient at processing prescriptions and keeping customers informed if there's a wait for the stock as well.
Christian Collins (13/07/2025, 22:41):
Fast service and the staff are all professionals and very friendly, top-notch experience!
Nancy Flores (13/07/2025, 19:36):
Queensferry is fortunate that Independent Pharmacy has acquired Lloyds, the management is excellent and they dispense medication promptly without any issues. Speaking as a former community pharmacist, I am impressed by their service. Recently, my daughter was given only one bottle of antibiotics for a 10-day course instead of two. I thought I would have to return to the GP, but the pharmacist provided me with the additional bottle without any hassle.

The pharmacy seems to be adequately staffed now and it is well-run. Independent pharmacies are always superior, unlike chain stores that prioritize profit and targets.

Keep up the good work! 👏
Arthur Graham (12/07/2025, 00:12):
Every time I walk into this pharmacy, I observe customers shouting at the staff and then being surprised when the employees lack motivation. If the entering customers could be kinder, perhaps there would be a sufficient number of staff members who actually enjoy working here instead of dreading it due to being shouted at whenever a prescription isn't ready. Practice kindness!
Danielle Diaz (11/07/2025, 10:50):
Ever since this pharmacy came under new management, it has been absolutely fantastic! The service is top-notch - polite, friendly, incredibly helpful, and lightning fast. Such a noticeable difference!
Adam Garcia (09/07/2025, 18:07):
Fantastic pharmacy, the store has greatly improved and the staff are incredibly helpful. It's a delight to visit this establishment.
Lawrence Thomas (09/07/2025, 09:20):
Some of the staff at this Pharmacy are downright rude and unfriendly. From the moment I stepped foot in the shop, I felt like I had committed a crime. Despite waiting in line for a good 10 minutes, multiple staff members simply walked past me without a second glance. Eventually, one staff member begrudgingly attended to us, sporting a face like thunder. When I mentioned that I was there to pick up my prescription (this was my second visit to the pharmacy, as I had returned an hour later to avoid waiting), the staff member responded with a sour expression and informed me that I would have to wait another 10 minutes. Upon questioning why, she raised her voice and rudely suggested I go elsewhere if I wasn't pleased. Truly unbelievable. I have no intention of returning to this establishment, as their "customer service" standards have evidently been lacking for quite some time.
Eugene Peterson (07/07/2025, 11:49):
Big thanks to all of you for everything you do! Your work is truly appreciated. 👍☀️🌈 ...
Theresa Evans (05/07/2025, 21:14):
I must say, I am quite disappointed with this pharmacy and its lack of organization. The customer service here has been consistently poor, even before the pandemic hit. It seems to me that the management needs to take a good hard look at how they are running things, rather than just relying on their proximity to the GP practice to keep customers coming back. Whenever I've tried to pick up my repeat prescriptions in the past, I've had to wait almost an hour for them to be ready, even when I've requested them days in advance. Today, I arrived only to find that the store had closed 4 hours early. There was a group of unhappy customers outside, some of whom said they had experienced the same thing last weekend and earlier in the week, making it difficult for them to get their prescriptions. There were staff inside the store, but they chose to ignore the customers outside. I had called multiple times during my long walk to the pharmacy to check if my prescription was ready, but no one answered and there was no voicemail explaining the unexpected closure. It was a very frustrating experience. I will definitely be taking my prescriptions elsewhere in the future.
Grace Martinez (05/07/2025, 02:55):
Major improvement with the new management, great job!
Samuel Edwards (04/07/2025, 20:16):
I do declare, this pharmacy in Scotland must be the slowest one around. I've never had to wait a good 30 minutes just to be attended to, and then another 40 minutes only to be told that my prescription, which had been sent 10 days prior, still wasn't ready. Can you believe it? I found myself in a queue alongside other folks, including the elderly, and almost everyone had the same experience. The staff seemed completely oblivious to how poor the service was, as they all moved at a snail's pace and seemed to mimic each other's lackadaisical attitude. Although I'm not usually one to leave negative reviews, it became apparent during my time waiting in line that this wasn't just a one-time mishap but a recurring issue, according to what other customers were sharing while we waited.
Harper Patterson (03/07/2025, 11:31):
What a game-changer since the new management took over! It's such a relief to finally have a dependable pharmacy right next to the doctor's office.
Wayne James (30/06/2025, 00:19):
Thank you so much! The pharmacist has been incredibly helpful. It's clear that they are under a lot of pressure, especially considering the size of the population in South Queensferry. It would definitely be beneficial to have a larger pharmacy with more than one pharmacist available.
Amanda Cruz (29/06/2025, 20:42):
Outstanding service, incredibly efficient and speedy. Also extremely helpful.
Jose Brooks (29/06/2025, 19:43):
If I could give it zero stars, I would. I visited at 5:50 on a Monday and was instructed to return in 30 minutes for a prescription (mind you, this was an urgent one). When I returned after 30 minutes, I was denied entry. If they were closing, they should have informed me in advance. I am extremely disappointed by the poor service, and the woman who interacted with me also had her family browsing the shelves during "after hours."
Joseph Lewis (29/06/2025, 17:26):
Under new management with a superb team of friendly staff providing top-notch customer service.
Nathan Rogers (29/06/2025, 04:18):
I would recommend trying the other pharmacy in Rosebery. The head pharmacist at this one is utterly useless, extremely unhelpful, and downright rude!
Nicholas Turner (26/06/2025, 12:11):
Absolutely terrible. Dreadful, really. I placed my prescription order well over a week in advance, only to find it unavailable when I arrived. Just like others have mentioned, there were haphazard signs on the door announcing sudden closures. I ended up wasting around £10 on bus fares before managing to collect my medication. I attempted to call for over two weeks to confirm the availability of my meds and the store's opening hours, but my calls were never answered. I suppose I was fortunate during my previous visit.

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