Exploring Asda Hamilton Superstore: A Comprehensive Guide
Asda Hamilton Superstore is one of the largest supermarkets in Hamilton, offering a wide variety of food, home goods, and more. This article provides an overview of the store's features, focusing on its offerings and customer experiences.
Parking and Accessibility
One of the significant advantages of shopping at Asda Hamilton is the free parking lot available for customers. The store features a wheelchair-accessible car park, making it convenient for all shoppers. Additionally, free of charge street parking is also nearby, ensuring that everyone can access the supermarket without hassle.
Despite the ample parking, some customers have expressed concerns about the accessibility of the store entrance. It is crucial for shoppers requiring special assistance to know that there is a wheelchair-accessible entrance for easier access.
Shopping Experience
Asda Hamilton offers a fantastic selection of great produce, ranging from fresh fruits and vegetables to international foods. The supermarket is well-organized, allowing for a seamless shopping experience even during busy hours. Customers have noted that the store tends to be tidy, with shelves stocked with various products including metal cans, plastic bags, and organic options.
However, some shoppers have reported issues with empty shelves and stock shortages, especially during peak times. When visiting for specific items, like batteries or specific food products, it's advisable to check availability online first.
Service Options
Asda Hamilton accommodates various service options, including no-contact delivery and in-store pick-up. Customers have mentioned the efficiency of home deliveries, although there have been instances of delayed orders, leading to frustration.
For those choosing to shop in person, the store has implemented NFC mobile payments and accepts both credit cards and debit cards, ensuring your payment process is quick and efficient. Nonetheless, some customers have found the queues at manned checkouts to be lengthy, particularly when self-service options are limited.
Customer Feedback Highlights
1. Many customers appreciate the store’s friendly staff who are often noted for being knowledgeable and helpful.
2. The pizza counter and café on-site provide meal options, although recent reviews suggest that food quality may vary.
3. Notably, a few shoppers reported struggles with the Scan and Go system, which can sometimes lead to unnecessary delays at checkout.
Environmental Considerations
Asda promotes recycling and encourages customers to consider environmentally friendly practices. Customers have called for improved measures regarding the use of plastic bags and recycling facilities within the store.
Final Thoughts
Overall, Asda Hamilton Superstore offers a wide variety of offerings suitable for every shopper's needs. While there are some concerns regarding service speed and stock levels, the store's convenient location, wheelchair accessibility, and diverse product range make it a valuable option for grocery shopping in Hamilton.
Whether you aim for a quick visit or plan for a more extensive shopping journey, Asda Hamilton strives to cater to all its customers efficiently. With ongoing feedback from loyal shoppers, improvements continue to shape a better shopping environment in the future.
If you need to update any detail that you think is incorrect regarding this page, we urge you to send a message and we will fix it at the earliest convenience. In advance thanks for your cooperation.
Usually a smashing spot to do me shopping, but the travelators were all out of order and cordoned off. The only way to reach the upper floor was through a dinky lift. Despite the store not being too crowded, the line for the lift was absolutely massive. Furthermore, the store was unexplainably sweltering. When inquiries were made about the heat, the staff appeared rather disinterested.
Justin Cruz (18/08/2025, 01:10):
Absolutely dreadful experience at this supermarket.
They had only 2 checkouts open, resulting in a wait of over 20 minutes to complete your purchase.
The store seems to be pushing all customers towards using the self-service checkouts for both small basket shops and larger trolley shops.
If you're looking to make a quick trip, I would highly recommend avoiding this ASDA store.
Sean Cooper (16/08/2025, 22:37):
Great selection, but the only downside is that there aren't enough traditional checkouts open. Personally, I really don't like the self-service tills.
Russell Sullivan (16/08/2025, 11:32):
Terrible store for home delivery. They were 14 hours late and only delivered half of my £150 shopping order. I had to make multiple phone calls and encountered a bad attitude from the staff. The managers, like Theresa, seemed to find the situation amusing, while Paul showed no concern at all. It was also evident that they were not taking the issue seriously, as I could hear a party going on in the background during our call. I stand by everything I said during that conversation. When I offered to show them footage of their incompetence, they declined, but I hope someone higher up will see it. This experience was a waste of money and ASDA should really consider making significant changes in the management of this store.
Larry Graham (15/08/2025, 23:57):
This supermarket is massive and offers a wide range of groceries, including clothing and other items on its second floor.
Peter Adams (15/08/2025, 16:04):
I typically head over to the Motherwell store for my groceries, but today I popped into the Hamilton store to grab a pizza. To my dismay, the elderly lady behind the counter scooped up my four toppings with her bare hands! When I asked her to sprinkle some extra cheese on the side because my pizza was lacking cheese (the sides were pretty bare), she insisted it would cost extra for the additional toppings. I decided to pass on that offer.
I suggest that Asda's staff use gloves or spoons in the pizza section, as I noticed more than one topping getting stuck to the woman's hands.
Aaron Flores (14/08/2025, 12:25):
I had a terrible experience at the supermarket recently. My boyfriend and I went in to buy some elf bars and other items, and we were met with rude customer service from a woman with blonde hair at the customer service desk. She didn't even offer us a bag for our purchase, so we had to go elsewhere in the store to get one. As we walked past her, she demanded 30p for the bag we had gotten. We refused to pay due to her attitude, and things escalated quickly. She threatened to take the bag with our items that we had already paid for! In the end, my boyfriend threw the money on the counter, and we left feeling appalled by the whole situation. I would not recommend this store to anyone. It's a shame that we weren't able to capture the incident on video or at least get her name. She seemed like a "Karen" to me, and her behavior definitely needs to be addressed. We won't be returning.
Sharon Alexander (13/08/2025, 17:19):
When popping into the supermarket on Wednesdays, be sure to head to the ground floor for the café. Access to it is limited now, with only one way up available. Regrettably, you can no longer reach it through the clothing aisles. There aren't any signs mentioning this change, so it's best to rely on the lift or stairs to reach the café.
Eric Richardson (09/08/2025, 20:16):
The fresh produce was quite dreadful, I must say. It seemed like some items were mysteriously absent from the shelves, while others appeared positively rotten as if they had been neglected for weeks. Upon realizing that we wouldn't be able to find what we needed due to a severe shortage of stock at a mere 1:30pm on a Wednesday, we decided to leave and head over to Morrisons instead. To our delight, Morrisons actually had those exotic and hard-to-find vegetables such as carrots, onions, and turnips. A much more satisfying shopping experience, I must say!
Megan Thompson (08/08/2025, 15:29):
I do pop into this supermarket quite often, you know. It's always bustling with activity, but I must say it's kept quite clean and tidy. The place has a lovely brightness to it, and the products on offer always seem so fresh. And oh, the range of goods they carry is rather impressive, I must say!
Nicholas Brown (02/08/2025, 01:03):
This huge emporium offers a vast array of merchandise.
Sarah Hayes (30/07/2025, 16:43):
I would strongly advise against visiting this supermarket on a Sunday morning if you are elderly, disabled, or unwell and require assistance. There were no manned checkouts open, and customers experienced issues with the self-service registers, causing frustration and impatience. Despite plenty of staff in the store, none seemed proactive enough to open a checkout when needed. This lack of care and attention is reflected in the emptiness of the store at 8am on a Sunday. As a person who has suffered two heart attacks, the slow service and lack of assistance caused significant stress and delays. It took me 45 minutes to complete my own checkout, and I had to wait for help multiple times due to red lights flashing at the self-service registers. This situation is incredibly exasperating for all customers, not just those who are elderly or disabled. I will be choosing to shop at stores that prioritize customer service in the future.
Edit... Two staff members were aware of the situation but chose not to open another checkout.
Mary Long (28/07/2025, 00:45):
Always a favorite store for us to pop into. When you arrive, the shopping carts are complimentary, no need for a pound coin here. Ample car parking available on two levels. Upon entering, you'll find a spacious store spanning across two floors. They even have a cafe and an ATM. Additionally, they offer a foreign currency exchange service. The staff members are quite accommodating and friendly.
Janet Graham (27/07/2025, 00:03):
The staff at the cooked meats counter were selling with an attitude that left much to be desired. When I inquired about their products, they were quite brusque, even going so far as to use tongs to point at items in the glass display case. It felt like I was being scolded by a strict teacher banging on a blackboard in frustration.
Matthew Hughes (19/07/2025, 16:59):
A massive store with a vast selection. However, there seems to be a shortage of manned checkouts. Everything is self-scan and handheld scanners, making the checkout experience quite dreadful. It would greatly benefit from having some efficient Lidl checkout operators to speed things up! It's quite disappointing, to be honest.
Brittany Collins (14/07/2025, 23:09):
I went to the shop today looking for a particular item, and while browsing, I also thought of getting some groceries. One of the items on my list was King Prawns. However, when I opened the refrigerator door, I was hit by a strong fishy smell. In my view, this clearly indicates a lack of cleanliness or staff not properly trained in product handling. This was the moment I decided to return my groceries to the shelf and leave the store.
Logan Hamilton (14/07/2025, 23:09):
Given the possibility of Lanarkshire facing new measures against COVID, may I propose that your store adopt a more serious stance towards the pandemic. During my recent visits, I have noticed the absence of hand and trolley sanitizers, as well as the lack of designated entrance and exit doors. I believe your company has the resources to address these concerns. Apart from anything else, it is important to remind customers that the virus remains a real threat, especially as we move into the winter months. Your current approach could potentially contribute to a rise in cases. In these times, profits should not be the priority.
Theresa Miller (13/07/2025, 23:04):
I must say, the customer service desk at this supermarket was an absolute nightmare. Instead of actually trying to find a solution or calling a manager to assist with my request for a refund on a gift card with an unreadable code, they simply passed the blame onto others. As a result, I ended up losing £20 and now it's past the refund date. Absolutely frustrating experience!
Stephen Cruz (11/07/2025, 20:49):
Once again a discounted item on the shelf was charged at full price at the checkout. Not acceptable, ASDA!
Dennis Richardson (04/07/2025, 22:35):
I recently visited Asda in Hamilton and was quite dismayed to see a few individuals entering the store without wearing facemasks. It's a bit perplexing that the security personnel at the entrance are solely focused on preventing theft rather than enforcing mask-wearing guidelines.
Asda should certainly improve their protocols in this regard, as it seems like a rather careless oversight on their part.
