M&d Green - Gracemount Pharmacy - Edinburgh

Welcome to M&D Green - Gracemount Pharmacy in Edinburgh

M&D Green - Gracemount Pharmacy aims to provide a range of essential services for the community, catering especially to those who may face accessibility challenges. The pharmacy is designed to offer a wheelchair-accessible entrance and wheelchair-accessible car park ensuring that all customers can access their services comfortably.

Service Offerings

This pharmacy offers a variety of service options including:

• Prescription Services: Patients can rely on M&D Green for their prescription needs, although some customers have reported inconsistencies in prescription availability.
• Passport Photos: Need a quick passport photo? The pharmacy provides this service for immediate requirements.
• Payment Options: Flexible payment methods are available including credit cards, debit cards, and NFC mobile payments for those who prefer modern convenience.
• In-Store Pick-Up & Delivery: Customers can choose between quick in-store pick-up or home delivery, making it easier for those with mobility issues or time constraints.

Accessibility and Planning Your Visit

Planning a visit to the pharmacy? Be aware that the pharmacy can be quite busy, which may result in extended waiting times for prescriptions. Many have expressed frustration at long queues and delays, especially during peak hours.

To make your experience smoother:

• Consider visiting during off-peak hours to reduce waiting time.
• Call in advance to check on prescription readiness.
• Utilize the delivery option if you’re unable to wait in-store.

Customer Experiences

Customer feedback has been a mix of positive and negative experiences. While some patrons commend the pharmacy for its helpful staff during busy times, others have reported instances of rudeness and inadequate assistance when seeking help with medications. This variance in service quality highlights the necessity for ongoing staff training and customer service improvements.

Some customers appreciate the staff's efforts despite being understaffed, while others have shared stories of feeling uncomfortable due to perceived rude behavior from certain employees. As one customer noted, “They are doing their best under huge pressure,” while another remarked on the need for better attention to customer care.

Conclusion

M&D Green - Gracemount Pharmacy serves an important role in the Edinburgh community, providing essential health services and accessibility options. However, consistent quality customer service remains a crucial area for improvement. For individuals requiring quick service, anticipate potential wait times and consider leveraging the pharmacy's quick visit options or delivery services. Remember, positive experiences can vary significantly, so planning your visit may enhance your overall satisfaction.