Rowlands Pharmacy Balloan Park - Inverness

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Rowlands Pharmacy Balloan Park - Inverness

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Understanding Rowlands Pharmacy at Balloan Park, Inverness

Rowlands Pharmacy in Balloan Park, Inverness, is a vital establishment that serves the local community with dedication and professionalism. The pharmacy offers a variety of service options to cater to the diverse needs of its customers, ensuring that everyone can find what they need.

Planning Your Visit

When planning a visit to Rowlands Pharmacy, it is essential to consider your payment options. The pharmacy accepts credit cards, debit cards, and NFC mobile payments, making transactions convenient and accessible for everyone. This flexibility in payments helps streamline the process and allows for a quick visit, even during busy hours.

Accessibility Features

Rowlands Pharmacy is committed to providing an inclusive environment for all customers. The pharmacy features a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can easily access services without obstacles. This focus on accessibility reflects the pharmacy's dedication to serving every member of the community.

In-Store Pick-Up and Prescription Services

One of the key services offered by Rowlands Pharmacy is in-store pick-up for prescriptions. Customers can rely on timely notifications via text when their prescriptions are ready for collection. However, some reviewers have mentioned inconsistencies with the text alert system, indicating that improvements could be made to enhance communication regarding prescription readiness. Despite occasional technical issues, many customers express appreciation for the pharmacy's staff. Reviews highlight their friendliness and willingness to assist, with one customer noting that the team goes the extra mile to support patients, particularly those unable to visit due to health concerns.

Customer Experiences

The feedback from patrons reflects a mixed but generally positive experience. Many commend the staff’s helpfulness and professionalism, despite acknowledging that there are moments when individual attitudes may vary. While some customers have faced challenges with specific staff members, others celebrate the caring nature displayed by most employees. This range of experiences indicates that customer service quality can depend on various factors, including individual interactions. Overall, Rowlands Pharmacy remains a crucial facility in Inverness, known for its comprehensive services and commitment to patient care. It stands as a model for how local pharmacies can provide essential support while continuing to improve accessibility and customer service for all.

The premises are located at

The phone number of the respective Pharmacy is +441463712171

And if you want to send a WhatsApp, you can do so at +441463712171

Our service hours are:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday (Today) ✸

The website is

In case you want to adjust any element that you consider is not correct about this site, we ask send us a message and we will adjust it promptly. Thank you in advance we appreciate it.

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Rowlands Pharmacy Balloan Park - Map - Inverness
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Comments:

Showing from 1 to 17 of 17 comment(s) received.

Dorothy Graham (26/07/2025, 03:27):
I do pop into this pharmacy quite often to pick up my repeat prescription. The staff are always so friendly and helpful. I get text messages notifying me when my prescription is good to go, and I must say, I am quite pleased with this level of service.
Alice Williams (21/07/2025, 01:57):
The team at this pharmacy is absolutely top-notch. Their knowledge and professionalism are unmatched, and they always go above and beyond to help me with any questions or concerns I may have. I highly recommend this pharmacy to anyone looking for a reliable and trustworthy source for their medical needs.
Justin Sanders (16/07/2025, 03:16):
I had an awful experience at this pharmacy. My missus had to wait nearly an hour for her meds, and the staff were acting all oblivious, like they didn't even see her. Such unprofessional behavior, I tell you.
Gary White (16/07/2025, 01:03):
I 'ave 'ad a top-notch experience at this pharmacy, the staff 'ave always been 'elpful and friendly.
Andrew Turner (14/07/2025, 13:25):
The staff were extremely helpful and there was a great selection of toiletries and medications available.
Emily Kim (14/07/2025, 01:34):
The staff at Rowlands Pharmacy are always very helpful and pleasant when you give them a call. They seem to be quite busy but they still take the time to assist you with any inquiries you may have.
Harold Reyes (07/07/2025, 16:58):
They were absolutely amazing to me not too long ago when I couldn't get to the chemist but was all out of a repeat prescription medication. They truly went above and beyond. Many thanks.
Riley Nelson (05/07/2025, 15:58):
I must say, the prescriptions are never ready or seem to regularly get misplaced. It's quite frustrating that they often refuse to do emergency prescriptions, even when it's their fault for misplacing them. This has happened to me the last three times, as I keep giving them another chance. The place is a complete mess, and politeness seems to only come from one person in the entire store.
Albert Barnes (03/07/2025, 20:47):
The prescription is never ready, such a slow service.
Joshua Simmons (03/07/2025, 09:52):
I usually pick up my prescription here but I will be switching. The employees are quite impolite. They never say hello and always appear to be in a bad mood. Recently, there was a change to my prescription. When my husband went to collect it, he found out that the dosage of my pills had been doubled. The lady at the counter spoke to him as if he were a child, asking if he couldn't count the milligrams before pointing out her own mistake. There was no apology, she just threw the prescription at him. However, I can say one positive thing. There is one pharmacist, a short blonde lady with a husky voice, who is delightful! She is always helpful and offers pleasant advice. I understand that this pharmacy may be busy, but that is no excuse for having consistently rude staff!
Thomas Brown (24/06/2025, 16:27):
Charming and joyful individuals.
John White (24/06/2025, 07:59):
This pharmacy is absolutely splendid, the team puts in such commendable effort, I must give them a round of applause 👏.
Philip Sanders (07/06/2025, 17:59):
The staff at this establishment is truly delightful! I have been thoroughly impressed by their compassionate approach and eagerness to assist.
Samantha Reynolds (06/06/2025, 23:30):
I have been frequenting this establishment for a good 8 years now, and I must say, the service has consistently been top-notch. The staff members always greet you with a warm smile and are incredibly helpful, even more so during these challenging times. If there is a bit of a wait, just remember to be grateful that the pharmacy is open and running smoothly.
Keith Collins (03/06/2025, 13:20):
The staff at this pharmacy are absolutely wonderful - always going above and beyond to help, even when they are clearly under a lot of pressure. Kudos to you all! You're amazing!
Sophia Phillips (01/06/2025, 05:39):
I am a traveler who was bitten by a gadfly and it was quite bad...
The pharmacist was very kind and helpful, and provided me with the correct treatment.
I highly recommend their services.
Edward Mitchell (30/05/2025, 13:05):
I've never had any issues with this Pharmacy before. However, this morning when I called in response to a text message notifying me that my prescription was ready, I encountered a particularly unpleasant attitude from the lady who answered. She immediately asked if I wanted to be taken off the text list, insinuating that their purpose was to avoid having customers call in.

I explained that this wasn't always the case, and as I suspected, it turned out that the prescription needed to be ordered in. It was just after 8:30 am when I called. I have always been polite to the staff, and I understand that we are all under a lot of stress at the moment.

However, she really needs to work on her attitude towards people and improve her telephone manner. I was truly shocked. From the moment she answered the phone, I could sense that she was in a very bad mood. I work for the NHS, and I can assure you that I would receive a warning for such behavior. It was completely unnecessary!

I made it clear to her that I would be calling again tomorrow to check if my prescription is ready. I'm fairly certain I know which staff member I spoke to, as I recognize her voice from being a customer for many years. I couldn't find an email address to submit a complaint, so this was the next best option. But I will be coming in tomorrow and will file a written complaint once I find out who is in charge.
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