Tesco Superstore - Aberdeen

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Tesco Superstore - Aberdeen

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Exploring Tesco Superstore in Aberdeen

Tesco Superstore, located in Aberdeen, is known for its wheelchair-accessible entrance and ample parking options, including a wheelchair-accessible car park. The store aims to promote accessibility for all customers, ensuring everyone can enjoy their shopping experience.

Store Offerings and Highlights

While Tesco typically boasts a variety of offerings such as great produce, it has faced criticism during adverse weather conditions. For instance, a recent storm left shelves devoid of essential items like vegetables, fruit, and bread. Despite its reputation as a leading UK supermarket chain, some customers have noted that competitors like Lidl consistently stock the basics, highlighting a downside for Tesco. Customers appreciate the quick visit capability at Tesco, thanks to efficient layout and self-service checkouts. However, complaints about staff behavior, particularly during busy times, indicate a need for improvement in customer service. Instances of rudeness have marred the shopping experience, leaving some feeling undervalued despite the store's amenities.

Customer Services and Payment Methods

Tesco Superstore offers various payment options, including credit cards, debit cards, and NFC mobile payments for a hassle-free shopping experience. Customers also benefit from convenient no-contact delivery and in-store pick-up services. Yet, challenges arise with home delivery; there have been reports of late deliveries and issues with quality control of products, such as expired food items.

Facilities and Amenities

Patrons will find essential amenities like a toilet and a wheelchair-accessible toilet within the store, which are well-maintained. Furthermore, Tesco promotes sustainability through efforts in recycling plastic bags. Despite providing many necessary services, feedback suggests that improvements are needed in product availability and staff training. Several shoppers have voiced concerns over staff engagement, particularly at checkout points where interactions could enhance the customer experience.

Inclusivity and Community Engagement

The Tesco Superstore is known for being LGBTQ+ friendly, supporting a diverse community. However, incidents of discrimination and the presence of unruly youths have prompted discussions on maintaining a safe and welcoming environment for all customers, including a transgender safe space initiative.

Conclusion

In summary, while Tesco Superstore in Aberdeen provides a comprehensive range of food and other household essentials, it's clear that attention to customer service and product management is essential for improving the overall shopping experience. With its free parking lot and easy access, it remains a convenient option for many, but enhancing staff training and ensuring stock reliability are critical steps for future success.

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Comments:

Showing from 1 to 20 of 64 comment(s) received.

Gerald Rogers (05/09/2025, 06:01):
A very tidy and well-stocked store, although we found it a bit tricky to locate the cheese and white sauces, as they were tucked away three aisles from the wide array of international sauces. Nonetheless, a top-notch store overall.
Margaret Cooper (04/09/2025, 17:03):
A rather sizable Tesco with most of the essentials, not as massive as Damestone but a respectable size.

Convenient covered parking, easily accessible cash machines, and a well-known coffee shop brand inside.

I've never encountered long queues here, whether using self-service or not, and the staff always appear quite amiable.

However, like anything food-related, the prices seem to be on the rise.
William Morgan (03/09/2025, 05:31):
The lady at the F&F department was dreadfully rude and abrupt with my better half!
Donald Sullivan (31/08/2025, 17:22):
I recently had an unfortunate experience at your store where a blonde female member of your staff was incredibly rude to me, completely ignoring me as I tried to speak with her. On another occasion, a male staff member laughed in my face while I was attempting to return some alcohol before 10 am. Additionally, when I first began frequenting the store, I noticed the security guard following me for no apparent reason. I am extremely frustrated by the disrespectful and unacceptable way that customers are being treated by your staff. It is truly appalling and disgraceful.
Joe Ramos (28/08/2025, 19:39):
Fantastic for a quick stopover or a major shopping spree!
Sophia Coleman (25/08/2025, 11:36):
Great for your everyday shopping needs, but lacks some of the more specialized items required for unique recipes or special occasions.
Nathan Graham (23/08/2025, 19:17):
Not the best option for a week's worth of groceries since the produce comes with best before dates of less than 3 days.
Jessica Smith (22/08/2025, 04:52):
Poorly laid out, this supermarket lacks variety in its offerings.
Barbara Collins (21/08/2025, 11:38):
This Tesco is a jolly good spot, rather spacious and stocked with all the necessities for one's weekly shop. I surely make use of it regularly, although I must deduct a star on account of the young folks loitering about outside.
Deborah Walker (20/08/2025, 11:22):
I do shop at this supermarket quite often and always make sure to treat myself to a latte at Costa.
Gabriel Kim (20/08/2025, 09:06):
An unwelcoming and disorderly ambiance in the parking lot due to young people causing trouble.
Willie Graham (17/08/2025, 08:39):
I attempted to purchase a computer game at 10:45 pm, only to be informed that they do not sell them after 10 pm. I am quite certain this was untrue as the woman seemed reluctant to retrieve it for me, despite having purchased numerous computer games from the same store after the 10 pm cutoff before. Additionally, there was no signage indicating restrictions on purchasing after 10 pm. It is unacceptable to be blatantly misled, especially when some individuals can only visit the store after 10 pm.
Deborah Powell (15/08/2025, 09:50):
The staff at this Tesco are absolutely dreadful. I approached one of them to ask for an item on the shelf, and they were just standing there on their phone, completely uninterested. When they finally looked up, they gave me a look of pure disdain. I tried asking another staff member for help, but they just mumbled something about not speaking good English and pointed vaguely at a shelf. When I needed assistance at the checkout, I was treated as if I were some sort of criminal. These incidents all happened at the same Tesco branch. What does it matter how great the parking is when the staff are so appalling?
Bryan Gonzalez (14/08/2025, 07:32):
Great products. Will definitely be coming back for more shopping.
Evelyn Evans (13/08/2025, 16:52):
The staff at this supermarket are absolutely fantastic - so friendly and incredibly helpful!
Stephanie Parker (13/08/2025, 09:29):
Fantastic tidy supermarket, never too crowded.
Brittany Ramos (11/08/2025, 21:43):
Fantastic for parking, top-notch products at amazing prices. Loads of deals available.
Raymond Perry (10/08/2025, 18:02):
This supermarket is alright, but some of the staff can be a bit rude and ignorant. Also, the shelf life of some products only lasts for about 3 days.
Arthur Miller (09/08/2025, 05:05):
Fantastic variety of products and a well-organized layout. The team is incredibly informed, supportive, and amiable.
Anthony Alexander (07/08/2025, 02:18):
The staff were very efficient when I needed assistance. The layout of the store was well organized.

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