Exploring Tesco Superstore in Dunfermline: A Shopper's Delight
Whether you're a local or just passing through, a quick visit to the Tesco Superstore in Dunfermline can be a delightful experience. With a variety of amenities and services, this supermarket is designed to cater to all your shopping needs.
Facilities and Accessibility
The store features a wheelchair-accessible entrance and a wheelchair-accessible toilet, ensuring comfortable access for everyone. Additionally, the free parking lot provides ample space, making it easy to park before entering the store. There's something special about the underground parking, mostly covered, where you can conveniently grab your trolley and head to the escalator with its innovative magnetic wheels.
Service Options and Customer Experience
Customers appreciate the different service options available, including in-store shopping and in-store pick-up. The scan-and-go feature is particularly popular, though it has faced some operational challenges. Nonetheless, there’s nothing like scanning your items as you shop and checking out at your own pace.
The staff at Tesco are frequently highlighted for their friendly service. Customers note that employees often go above and beyond to assist, making the shopping experience more enjoyable. For instance, if you ever need help finding a product, staff members are quick to lend a hand.
Produce and Offerings
The supermarket is known for its great produce, offering fresh fruits, vegetables, and bakery items. Shoppers have praised the quality of the food, especially gluten-free options, which are considered among the best available. While the selection may seem small to some, the consistency and quality stand out.
Other offerings include a variety of clothing options and household items, alongside essential groceries. You will also find a café within the store, providing a comfortable spot to relax and enjoy a meal after shopping.
Payment Options and Eco-Friendly Practices
When it comes to payments, Tesco offers flexible payment methods. Shoppers can use various options including debit cards, credit cards, and NFC mobile payments for added convenience. Furthermore, the store is committed to sustainability, encouraging customers to utilize plastic bags responsibly and engaging in recycling initiatives.
A Safe and Inclusive Shopping Environment
In alignment with inclusivity, Tesco Dunfermline is recognized as a transgender safe space and strives to create an environment welcoming to the LGBTQ+ community. This commitment enhances the overall shopping experience for a diverse range of customers.
Final Thoughts
While Tesco Superstore in Dunfermline has its strengths, feedback indicates room for improvement, particularly regarding checkout efficiency during busy hours. Nonetheless, with its excellent facilities, great customer service, and a broad range of products, it remains a favored destination for many shoppers. Whether you’re picking up a quick meal or doing a larger grocery run, you’ll find what you need at Tesco Dunfermline!
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I found that there weren't sufficient registers open and a lack of self-checkout options available. It's quite a hassle to spend thirty minutes in line! I must admit, my patience was truly put to the test during this visit.
Sophia Mitchell (06/07/2025, 03:45):
Plenty of parking, a spacious store, and always bustling with activity.
Steven Henderson (05/07/2025, 22:37):
Just had a right fiasco at Tesco, mate. The staff over by the lottery and fags counter were too busy chatting about their shifts to even notice us standing there. When we finally tried to get their attention, they told us to go back to the end of the queue! Can you believe it? And then when they did finally "help" us, they managed to mess up our lottery tickets. I reckon I'll be heading to Morrisons next time. Tesco is just your typical dodgy supermarket, innit.
Mia Campbell (04/07/2025, 18:14):
The changing rooms remain closed, so one must take the clothes home to try on and return if they don't fit. Everything is tagged, so it's a mystery why they're not available for use. It's quite inconvenient, really.
Vincent Wright (04/07/2025, 18:11):
I adore shopping at Supermarket, but oh my, the cafe's omelette with cheese and tomato had mayo in it, yikes! And the large mushroom was leaking watery liquid... I had to wrap it in tissue and give it to the birds, as it was also as tough as leather.
Pamela Ford (03/07/2025, 18:02):
Lovely atmosphere and helpful staff, plus great prices too.
Leonard Richardson (03/07/2025, 05:28):
Spacious aisles make it easy for wheelchair users to navigate, though the clothing section feels a tad cramped. The staff are incredibly friendly and always ready to assist, sporting beaming smiles. Prices are very reasonable, and having a Clubcard can score you even better deals. The store offers escalators, stairs, and a lift, catering to customers with mobility issues. The undercover car park is well-lit, ensuring a safe experience for all. I would definitely endorse this store based on my visit.
Andrea Wilson (30/06/2025, 06:45):
I popped in for breakfast while getting my car fixed nearby, and I must say the customer service was top-notch. They were so helpful, and the breakfast was absolutely fantastic for only £5.80. A definite must for kicking off your day! Cheers!
John Allen (29/06/2025, 06:11):
I must say, this Tesco is rather impressive. It's quite spacious and offers a wide variety of products. You simply must check out the innovative tap/soap dispenser/dryer contraption in the restroom. It's quite cool, if I do say so myself. 😝😝
Peter Myers (28/06/2025, 08:31):
Please attend to your fuel prices!
There are local garages offering lower prices than yours.
I've found places where I can save nearly 10 pence per litre.
As a major chain, you shouldn't be exploiting customers.
I'm a loyal customer, but if this continues, I'll take my business elsewhere.
Roger Murphy (28/06/2025, 00:26):
Dear Manager,
I am writing to bring to your attention an incident that occurred on Tuesday, 13th June 2023, between approximately 2pm and 3pm.
I kindly request that you address the behavior of the Grey Haired Bespectacled resident Trolley Pusher in regard to Disabled Customers. It was concerning when he forcefully pushed a line of seven interconnected trolleys into the Customer Elevator, leaving me with very little space to navigate. When I approached him, he rudely claimed there was no room for me as he had more trolleys to transport.
Is it Tesco's policy to prioritize the movement of Shopping Trolleys over the needs of Disabled Customers? If so, could you please refer to your Company Handbook so that other Disabled Customers are aware of what to expect when visiting your store. There appears to be a recurring issue of disrespectful behavior among the staff at this particular location, as noted in other reviews.
I have provided the date and time of the incident for your reference, and I urge you to review the CCTV footage for verification. Thank you in advance for your attention to this matter, and I look forward to your response.
Sincerely, [Your Name]
Alan Cox (27/06/2025, 21:44):
This Tesco store is top-notch, I must say. The signage is spot on and the staff are truly helpful. The management is doing a splendid job by opening tills promptly when there are queues. The variety of products and overall atmosphere are top-notch, as well as the ample parking spaces available. Other Tesco stores should definitely take notes from this one. Cheers!
Gloria Edwards (27/06/2025, 02:37):
This supermarket always seems to have exactly what I need, along with some tempting extras that I inevitably end up buying! The staff are friendly and helpful, and the folks at the butcher counter always seem to be in a great mood. They have fantastic facilities here too, including conveniences like click and collect, a cafe, scan as you go, a Costa machine, and more. It's always a pleasure to shop at this store! 😉
Gregory Ward (26/06/2025, 23:18):
The prices may be a bit steep, but I always manage to find exactly what I'm looking for here. And let me tell you, the quality of the produce is absolutely top-notch! 👌🏽👌🏽👌🏽
Raymond Ortiz (26/06/2025, 05:00):
We definitely need more staff to handle the busy weekends. Only 2 cashiers were open on Friday late afternoon, and there was a long queue waiting. This is not a good situation!
Adam Taylor (26/06/2025, 02:40):
The toastie was soggy, the cheese was terrible, and the chips were horrible. This cafe is the worst for food, I will never go back, what a waste of money!
Willie Moore (26/06/2025, 02:17):
Fully stocked with a cafe nearby
Sarah Rogers (21/06/2025, 22:50):
I say, this concerns the cafe.
A few of the more seasoned staff members are truly helpful, they go the extra mile to assist, but some of the younger ones can be rather brusque. And mind you, I speak as a young individual working in the hospitality field myself, so I'm not expecting them to go out of their way, and I fully grasp the challenges of dealing with the public.
I found myself standing for a good five minutes at the far end of the counter, trying to catch someone's eye, while several individuals simply ignored me. The place was bustling (though not actively serving, just tidying up), so I decided to return to my seat and await my food. Once things calmed down a bit, I approached the counter again to request something and was rather curtly told, "Come down here for it," while two staff members shared a laugh amongst themselves (probably the first smile I'd witnessed throughout my entire visit, truth be told). They hardly engage with customers at the register and the experience can be quite disappointing at times, depending on who is serving. If you can overlook that, the food itself is rather uninspiring, I must say.
Jeffrey Campbell (21/06/2025, 19:56):
Attention when you venture into the cigarette kiosk. I visited yesterday, Saturday 20th April, around 11 am. The lady behind the counter seemed preoccupied and took her time to assist me as she was engrossed in another task. I waited patiently as she attended to me. I requested a pack of 40 Players Red SK. However, upon opening the packet at home, I discovered she had given me the bright blue variant instead. Slightly frustrated, yet I shrugged it off.
To my dismay, the second packet I opened contained Players Green, the menthol variety. This is unacceptable considering the amount of money these products cost. I expect to receive the items I specifically asked for. Receiving two different types left me pondering how many others fell victim to her oversight that day. My dissatisfaction knows no bounds.
Peter Gonzalez (19/06/2025, 14:08):
Exceptional customer service was delivered by Helena, who possesses a genuinely warm, friendly, and helpful approach.
