Asda Linwood Superstore, located in Paisley, has garnered various reviews from shoppers regarding its offerings and service. This article aims to highlight the store's features, accessibility options, and customer feedback.
Store Offerings: A Diverse Range
Asda Linwood is known for its extensive offerings, including clothing, a wide variety of food, and pharmacy services. Customers can find everything from everyday essentials to seasonal items. The store also promotes recycling efforts, encouraging customers to bring back glass bottles and batteries. Additionally, there are no-contact delivery options available for those who prefer to shop from home.
Accessibility Features
The store is equipped with a wheelchair-accessible entrance and a wheelchair-accessible car park, enhancing the shopping experience for individuals with mobility needs. There’s also a focus on general accessibility, ensuring that all customers can navigate the store comfortably.
Parking and Convenience
Asda Linwood provides ample free parking, including a free parking lot and free of charge street parking nearby. This makes it a convenient stop for quick visits, whether for a full grocery haul or just picking up a few items.
Customer Feedback: Highlights and Concerns
Despite its strengths, Asda Linwood has faced criticism. Some shoppers reported poor customer service, particularly regarding the in-store pick-up process. Instances of long wait times, missing products, and rude staff interactions have been noted, leading frustrated customers to seek alternatives like Tesco. Positive experiences, however, highlighted friendly staff members who go above and beyond, especially in the pharmacy department.
Service Options: Payment Flexibility
Asda Linwood accepts various payment methods, including credit cards and NFC mobile payments, offering customers flexibility at checkout. However, issues with self-service checkouts have been raised, often causing delays and frustration.
Planning Your Visit
If you plan a quick visit to the store, consider going during off-peak hours to avoid crowds. Early morning visits might allow you to enjoy a quieter shopping experience, as some customers recommend visiting around 3 to 4 AM to fully appreciate the store’s offerings without interference.
Final Thoughts
In summary, Asda Linwood Superstore offers a range of products and accessibility features that cater to a diverse shopping public. However, ongoing customer service challenges suggest that management needs to take action to address these concerns effectively. Shoppers are advised to carefully consider their needs and perhaps even explore nearby supermarket options if they prioritize customer service and product availability.
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This is an absolute disgrace that the 24 has stopped.
Anthony Fisher (26/07/2025, 02:09):
Fantastic for getting your essentials at a great price, with ample parking available as well.
Roger Russell (23/07/2025, 15:05):
I say, chap, I must admit I've had a jolly difficult time with this Asda establishment. Twice now I've attempted the click and collect service, waiting over an hour on both occasions. I rang them up twice, but alas, no customer service in sight, and I had to skedaddle without my order due to prior commitments. Jolly rotten luck, that. And just yesterday, I placed an order for delivery today between 5-6, only to receive a notice a mere 15 minutes before it was meant to arrive, informing me that it won't be making its appearance until 11pm! Quite the inconvenience, I must say. Not to mention, the substitutes they offered were downright absurd. I made a call to cancel the whole shebang, yet not a single apology was proffered, and I was informed I'd have to wait 3-5 days for a refund. Quite the palaver, if you ask me. I'd advise steering clear if you can, as it's an utter waste of time.
Ethan Ramos (20/07/2025, 11:20):
Well, must say I'm feeling a bit under the weather this Sunday morning with a sore eye and mouth. Popped down to the Chemists for some eye drops, but turns out I didn't need them. Instead, they suggested using cotton balls and warm salty water, which actually turned out to be pretty good advice.
Headed over to the Cosmetics Isle to grab some cotton balls for my eye, only to find they were out of stock. After trekking about 5 miles to get there, now I have to hunt down another store.
So, I opted for breakfast and coffee at the Asda Cafe. Service was decent enough, but while waiting for my meal, I had to navigate through a swarm of flies buzzing around the waste and cutlery area just to fill my cup with coffee and grab some silverware.
The trolleys were piled high with used plates of food, not exactly the most appetizing sight. I ended up sitting next to a table adorned with leftover food and dirty dishes.
When my breakfast finally arrived, it was a bit bland. I tried to eat as much as I could, all the while wondering how many flies had landed on my plate or cutlery. Definitely not the most pleasant experience today.
As I was leaving, a staff member decided to start clearing the table next to me. Ah well, at least that spot should be alright for the next customer. I can't help but wonder how long it'll take to clear my table.
Perhaps two staff members aren't quite enough for the Cafe service area on such a quiet Sunday morning.
Steven Allen (17/07/2025, 15:35):
I had an experience with Asda Linwood recently where I placed an online shopping order scheduled to arrive last night (9/12/22). The driver, named Iain, arrived at my house, parked, then drove away and unexpectedly canceled my order! What a complete farce!
Hey Tasha, I'm reaching out as I can't seem to find an option to reply directly. My order number is 9072223000295, and I am still waiting for my refund as well! Could you please investigate why the order was canceled while the driver was outside my house? My family relies on this delivery for our meals! It makes no sense why it was canceled!
Thank you, Tasha! I really need an explanation as to why your driver just left! I am hesitant to use your services again unless I receive a satisfactory explanation! This situation must be resolved, and swiftly!
Hi Tasha, I am still awaiting my refund for this order! Have you managed to discover what occurred with my order?? I am now anxious about placing another order in case the same thing happens again.
Jean Torres (17/07/2025, 03:57):
The shop's not bad, but there's a wee problem with one of the air pumps at the garage - the hose has a leak. They've tried patching it up with some sellotape, but it's still leaking. Seems like they know about it but haven't bothered to fix it properly.
Bryan Kim (15/07/2025, 15:00):
Absolutely shameful
Arrived to collect an Xbox after calling ahead to confirm its availability. Suddenly, the warehouse employee who brought out the last Xbox claimed it was reserved for another customer.
Wasted my time and effort by coming to the store for no reason. The manager was extremely unhelpful.
Willie Hughes (15/07/2025, 08:21):
It was a quarter past nine on a Saturday morning at the self-service counter, and I was having trouble with the system not recognizing the weight of my item. The red light was flashing, signaling for assistance. The only other till in use also needed help. Eventually, the staff member finished chatting with a colleague and walked past me, helping the customer next to me before leaving the self-service area to chat with someone at customer service. Normally, I am quite patient, but this time I just left my items and the store. It seems like they don't prioritize customer service. Why do they assign the most unfriendly staff to positions where customer interaction is crucial?
Helen Ramirez (13/07/2025, 15:03):
I paid a visit to an Asda supermarket recently, eager for a delightful shopping escapade prior to hitting the cinema. Nonetheless, I found myself disheartened by a string of inconveniences, mostly stemming from the restroom facilities.
I was quite taken aback to discover that the baby room and the restroom designated for individuals with disabilities were both closed. Albeit not in immediate need of these specific amenities, I couldn't help but worry about the potential impact on other patrons.
Opting for the men's restroom instead, I was met with disappointment as it appeared rather unkempt. The stalls were littered with paper, indicating a disappointing lack of cleanliness.
Upon leaving the stall, I observed that two sinks were labelled as out of order. Undeterred, I ventured towards a third sink that seemed operational. However, my hopes were quickly dashed when I realized that it, too, was faulty despite the absence of a warning sign. I tried a makeshift sink next, only to find it non-functional as well.
This predicament left me with soapy hands for an extended period. For someone with sensitive skin like myself, this prolonged exposure to soap can lead to skin irritation. I had no choice but to purchase wipes from the store to cleanse my hands. This situation was not only inconvenient but also raised alarms regarding the store's hygiene and safety standards.
Given the state of the restroom facilities, I believe they present potential safety and health risks and should be temporarily shuttered until they adhere to the requisite hygiene protocols. The episode was truly disheartening, and I sincerely hope that Asda's management swiftly takes action to rectify these shortcomings and ensure better upkeep going forward.
Cheryl Kim (12/07/2025, 22:37):
Absolutely dreadful customer service. The substitute pharmacist declined to fill my 1.5 month old baby's prescription since they were closing in 10 minutes, but suggested I pay for it instead to expedite the process. Later, the regular pharmacist called me to apologize, but their tone came off as insincere and impertinent, constantly interrupting me. Individuals like these should reconsider their career choice. Appalling.
George Myers (11/07/2025, 12:29):
I went to the supermarket recently and was quite disappointed with what I found. The shelves were bare, especially in the vegetable section. I came across produce that was past its expiration date, including chicken and bakery items. It's baffling how they could allow cucumber portions, supposedly with a week left before expiry, to be rotten inside the packaging.
I used to do the majority of my weekly shopping there, but now I no longer consider it my go-to supermarket. I have doubts about the freshness and quality of their products. If they continue down this path, they may end up closing shop soon.
Christopher Peterson (11/07/2025, 11:09):
This is the nearest supermarket to where we reside, and we typically frequent this establishment. However, a recent encounter I had marked the final straw for me. Due to the poor WiFi and data reception in the store, I usually display a screenshot of my Asda rewards without issue. Yet, this morning at the checkout, I was informed that I needed to present the actual app, which I couldn't access while in-store. The same situation occurred with a £20 off voucher for which I had a screenshot prepared. Reluctantly, I ended up paying full price to avoid inconveniencing myself and other customers, not wanting to cause a scene or hold up the line at the checkout. I felt embarrassed, especially given the condescending tone of the checkout attendant. I received an unnecessary lecture on store policy, which had never been an issue in the past.
Moreover, the recent installation of enhanced security measures like gates and cameras at the self-checkout – seemingly the only notable investment in years – indicates a profit-driven approach at the expense of deteriorating standards in product availability, presentation, pricing (featuring misleading offers), and the overall condition of the store. Today's experience suggests that employees may now be instructed to complicate discount redemptions, or perhaps I simply encountered an overly strict employee.
While I am typically easy-going, today's experience has sufficiently bothered me to decide that I will now venture further to Tesco (whose club card offers better value) or Costco (despite being much farther away but offering superior value). My previous convenience-oriented shopping at Asda, located right by my doorstep, will cease. It is evident that Asda must reassess its priorities, as it is lagging behind other retail chains and exhibiting a clear focus on hindering money-saving efforts during a cost-of-living crisis.
Daniel Williams (05/07/2025, 07:13):
I must say, I had an absolutely dreadful experience with the delivery service from this supermarket today. I had scheduled a delivery between 12 and 2, received a text saying it would come between 12.29 and 1.29, but then got a call from the driver at 2.15 informing me that he had broken down. The shop manager was supposed to call me, which never happened. By 4.10, I was fed up and contacted customer service to inquire about the delay. They informed me it would be delivered the next day and even tried to charge me again for it. After some back and forth, the customer service manager assured me it would arrive that night but could not provide a specific time. Just when I thought it would finally be sorted, Asda called to say I would have to wait until tomorrow as that was considered the delivery attempt. Frustrated by the whole ordeal, I ended up spending £20 tonight to feed my family assuming the groceries were on their way, only to then cancel the order. It's left us in a bit of a bind and feeling very disappointed. This was my first time trying online food shopping, and I can honestly say it will be my last. What a complete and utter joke you are, Asda.
Zachary Wilson (04/07/2025, 00:27):
We placed an order for £85 worth of groceries to be delivered by 9 PM on Saturday, July 1st. The website indicated that the delivery had been made, but to our dismay, not a single item reached our doorstep. When my wife contacted customer service, they informed her that the order had mysteriously vanished. They assured us that the funds would be reimbursed by the following Friday but abruptly ended the call. This level of customer service is appalling and unacceptable. This is not the first time we have experienced such incompetence from Asda. Regrettably, they claimed they were unable to resend the original order, forcing us to place a new £85 order for delivery. Spending a total of £150 per week simply isn't feasible for us. It is imperative that Asda prioritizes the well-being of their customers.
Joe Baker (03/07/2025, 06:03):
I recently purchased a lamb leg with plans to prepare a traditional Sunday roast. After 140 minutes of cooking, I eagerly took a bite only to be met with a revolting and putrid smell emanating from the meat. To my dismay, this is not the first time I have encountered such an issue with a lamb leg from this store. On a previous occasion, the stench of decay hit me as soon as I unwrapped the plastic packaging. Determined to address the situation, I sought out the store manager to voice my concerns. Despite a delay in their arrival, the manager eventually apologized for the spoiled meat and requested that I remove the offending item from the premises, citing store policy. Refusing to comply, I made it clear that I would not be purchasing raw meat from this establishment again.
Emma Cooper (30/06/2025, 21:07):
This store is absolutely dreadful for the products on the shelves showing one price, yet when you reach the checkout, you end up paying more! It's a shame, really. One must be vigilant and frequently inspect their till receipt. And did you happen to know that the proprietors of Asda (Issa Brothers) are supporters of the Tory party? Quite the interesting tidbit, isn't it?
Walter Gray (24/06/2025, 07:13):
The product selection is top-notch, the prices are competitive, and the service is friendly.
Madison Kim (19/06/2025, 10:23):
I reckon they should do away with those self-scan areas if they can't trust folks to be straight up! That security bloke parading around, taking sly peeks into your shopping bags, it's all a bit off-putting, isn't it?
Juan Collins (16/06/2025, 09:34):
The pharmacy ain't open 24/7, so don't go sayin' it is. With 200k folks livin' within a 5-mile radius, it'd be smart to consider runnin' round the clock. Asda oughta get this sorted out.
Megan Allen (13/06/2025, 19:54):
I must say, if I had the option, I would definitely leave a 0-star rating for my recent experience with the so-called "Superstore" at Asda's Linwood. My weekly grocery delivery never arrived, and when I reached out to customer service to inquire about its whereabouts, I was informed that the driver couldn't locate my address. I found it puzzling that the driver didn't follow the usual procedure of contacting me for directions. Despite assurances that the driver would call me to arrange a redelivery, no such call came through, prompting me to contact customer service once more. It was then revealed that my order had been cancelled and I would be receiving a refund.
I have been receiving weekly home deliveries at this address for approximately a decade, so it baffles me why there was suddenly an issue with locating it. My only guess is that perhaps it was a new driver, as it seems that there is a frequent turnover of drivers at this particular store. Regrettably, I now find myself having to turn to Tesco for my groceries, as I can no longer depend on Asda for reliable service.