Boots - Edinburgh

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Boots - Edinburgh

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Exploring the Beauty Supply Store Boots in Edinburgh

Boots is a well-known beauty supply store located in the heart of Edinburgh, providing a wide range of products and services for all your beauty needs. The store offers a wheelchair-accessible entrance and wheelchair-accessible toilet, ensuring that all customers can enjoy their shopping experience comfortably.

Service Options Available

When you visit Boots, you have various service options to choose from. Whether you prefer in-store shopping or the convenience of in-store pick-up, Boots accommodates your preferences. The store accepts multiple payment methods, including debit cards and credit cards, as well as NFC mobile payments for a quick and seamless transaction experience.

Customer Reviews: A Mixed Bag

Despite its extensive offerings, customer experiences at Boots can vary. While many patrons admire the well-stocked aisles and clean environment, some feedback points toward less-than-satisfactory service. For instance, one customer mentioned a disappointing experience with an opened messy MAC compact purchased as a birthday gift. They expressed their discontent regarding the condition of the item received. Conversely, several customers praised the helpfulness of the staff, particularly in the beauty departments. One review highlighted the exceptional service provided by a staff member who assisted in finding the perfect concealer shade, making the customer feel valued and welcomed.

Accessibility and Planning Your Visit

Accessibility is a key feature of the Boots store. The wheelchair-accessible entrance and facilities ensure that everyone can enjoy their shopping experience without barriers. It’s advisable to plan your visit, especially during busy times, as staffing issues have occasionally been noted. Customers have mentioned that timely assistance can sometimes be hard to find, particularly during peak hours.

Highlighted On-Site Services

Boots goes beyond just being a beauty supply store; it also provides health-related services like hearing tests. Customers have reported positive experiences with the audiologists, noting ease of appointment scheduling and effective communication of test results. In addition to beauty products and pharmacy services, many customers appreciate the vast selection available, from medications to personal care items. However, it's worth noting that some products may not always be in stock, which can lead to alternative purchases.

Final Thoughts

Overall, Boots in Edinburgh remains a popular destination for beauty enthusiasts and those seeking pharmaceutical services. While there are areas for improvement in customer service, the accessibility features and range of products maintain its status as a go-to beauty supply store in the area. Whether for a quick visit or a longer shopping spree, Boots offers something for everyone.

The address of our establishment is

The contact line of said Beauty supply store is +441315572632

And if you want to send a WhatsApp, you can do so at +441315572632

Our opening hours are:

Day Hours
Monday
Tuesday
Wednesday
Thursday (Today) ✸
Friday
Saturday
Sunday

The website is

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Comments:

Showing from 1 to 20 of 51 comment(s) received.

Bobby Watson (20/08/2025, 11:37):
I recently popped into a beauty supply store to pick up some cosmetics. It was a breeze finding everything I needed!
Aaron Jones (20/08/2025, 01:22):
I was absolutely thrilled when I received my first Christmas offer in my email today! I eagerly picked out my items, only to be informed by a rather unhelpful young lad at the St. James store that the offer couldn't be redeemed there and I should go to Princes Street instead. Quite the inconvenience!
Louis Taylor (19/08/2025, 21:12):
The attendant has a great customer service demeanor, and the store is conveniently situated at the mall's end, making it effortless to locate.
Philip Russell (19/08/2025, 13:04):
A fabulous eyebrow wax with Lauren!
Christine Sanchez (18/08/2025, 11:26):
At this beauty supply store, you can discover a plethora of delightful beauty products. I recently availed of their efficient photo printing services, which were swift and hassle-free. It's a self-service gem worth exploring!
Victoria Hughes (14/08/2025, 13:26):
The selection here is absolutely massive!
Olivia Hughes (12/08/2025, 11:17):
We popped into the shop to have a chat with the chemist, and I must say I was quite impressed by how he interacted with my granddaughter. His friendliness shone through, and I felt almost unnecessary as my granddaughter knew precisely what to convey to him.
Christian Sanders (11/08/2025, 13:34):
Fiona from the makeup counters was absolutely marvelous!! I received a Love2Shop voucher from work and was keen on splurging it all on a complete face makeover, and she guided me through the whole process with such grace and patience! I left the store with nearly 10 products and I’ve been thrilled with all her suggestions. She even sported a lovely pink eyeshadow herself! Can’t wait to return for a refill when the time comes :)
Nancy Reyes (07/08/2025, 16:30):
Yesterday, I bought a Mac powder foundation and everything was fine until I got home and opened the bag to find a messy, already opened Mac compact inside. It was supposed to be a birthday treat for myself and I am quite disappointed. I never expected this from a well-known brand like MAC in a Boots outlet. The bill shows that I was helped by Ally. Please, let's make sure this doesn't happen again to anyone, especially on their special day. I have attached some pictures, and it's clear that the compact is not new at all. Why would you even sell a used product?
Nathan Perez (04/08/2025, 11:45):
Absolutely dreadful. The pharmacist Andrew was the most impolite Boots staff member I have ever encountered. He declined to assist me because it was only 10 minutes before his lunch break, even though I needed urgent attention. His behavior was highly unprofessional; he tried to rush me away because he couldn't be bothered to help. Later, I noticed him assisting another customer, proving he wasn't on a break at all. Thankfully, another staff member in the same position came to my aid and was significantly more professional.
Victoria Morris (04/08/2025, 00:56):
I was on the hunt for a new concealer from Benefit and I was having trouble finding my perfect shade. I really wish I'd caught her name, but a delightful lady came to my rescue. She helped me discover the right shade, made me feel right at home, and even tried out some primer and setting spray on me to demonstrate the effect! She also recommended products that would work well with my skin type. She was incredibly kind and left me feeling self-assured as I exited the store!
Kimberly Stewart (03/08/2025, 18:34):
I must say, the services provided are top-notch and the prices are quite reasonable.
Christian Martinez (01/08/2025, 16:30):
I must say, the customer service at this beauty supply store is simply dreadful. The pharmacists can be quite rude and don't seem to care about helping customers at all. I would definitely recommend avoiding this store altogether.
Joe Patterson (01/08/2025, 15:25):
Decent-sized shop, but they could really use some improvement on their queuing process - it's a bit of a mess, and the staff seem to be sprinting around trying to organize customers.
Patricia Gomez (31/07/2025, 20:51):
The staff were so helpful and friendly, I found everything I needed in no time at all.
Keith Martin (30/07/2025, 23:22):
A truly helpful pharmacist when me mum's meds were forgotten at home.
Jose Smith (30/07/2025, 12:36):
A Pharmacy Advisor went above and beyond in helping me with my issue. Thank you so much for your assistance!
Keith Thompson (19/07/2025, 22:32):
A wide variety of brands to choose from.
However, I was disappointed by the lack of available testers and felt uncomfortable as store security kept a close eye on us due to our backpacks. I doubt I'll be returning to this store in the future.
Nicholas Baker (19/07/2025, 02:22):
I popped in today to pick up my asthma inhaler prescription. The lovely lady at the counter who helped me was so kind and even set me up for automatic refills, which I didn't even know was an option. Top-notch service and such a sweet gesture.
Linda Alexander (18/07/2025, 14:45):
I must say, I absolutely adore this pharmacy and cosmetics chain, much like the renowned Walgreens in the US. The daily deals they offer are top-notch! It's definitely worth your while to keep a lookout and drop by to explore their offerings.

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