Experience at Boots Beauty Supply Store in Edinburgh
If you are looking for a comprehensive beauty supply store in Edinburgh, the Boots on Princes Street is a prominent choice. With a wheelchair-accessible entrance and a wheelchair-accessible car park, it aims to provide an inclusive shopping experience for all customers.
Planning Your Visit
Before heading over, it's vital to plan your visit. The store offers various service options, including in-store shopping and in-store pick-up. For those who prefer online shopping, Boots allows for NFC mobile payments and other convenient payment methods such as debit cards and credit cards. This flexibility ensures a quick visit for customers on the go.
Accessibility and Customer Experience
While the store boasts excellent accessibility features, customer experiences vary significantly. Some customers have reported feeling uncomfortable due to how staff interact with them. Instances of feeling watched or questioned about their intentions can tarnish the shopping atmosphere. It’s essential for the management to ensure that staff training includes a focus on customer comfort and respect.
Payment and Service Options
The checkout process has faced criticism as well; while many appreciate the self-checkout option, some find it frustrating when technology fails. Customers encountering issues with self-service technology have mentioned receiving inadequate support, which is unacceptable for a store of this caliber. Ensuring that qualified staff are available at self-service tills and within the store could alleviate these frustrations.
Delivery and In-Store Shopping
For those unable to visit physically, the Boots store also provides delivery options, making it easier for customers to receive their desired products at home. However, ensuring that popular items, particularly in the health and beauty range, are always in stock is crucial for customer satisfaction, especially during peak shopping seasons.
Final Thoughts
Overall, the Boots beauty supply store in Edinburgh has the potential to be a superb shopping destination thanks to its extensive product range and helpful services. By addressing customer service issues and enhancing staff training, Boots can improve customer experiences, ensuring that every visit is a positive one. Whether you need cosmetics, personal care items, or advice from knowledgeable staff, Boots aims to cater to your needs while ensuring accessibility and convenience.
If you require to change any data that you think is not correct about this web, we ask send us a message and we will correct it as soon as possible. With anticipation thank you very much.
Had an absolutely fantastic experience at this beauty supply store! I had a rash on my leg that was troubling me, and when I asked for assistance, I was promptly taken to a private consultation room in the pharmacy section (at no cost). The staff recommended a cream that has been incredibly effective in treating my rash. I would give this place 6 stars if I could - the staff is friendly and helpful, the store is clean and well-maintained, and it offers a wide range of products. This is truly one of the best beauty supply stores I have ever visited!
Edward Moore (12/09/2025, 16:38):
The pharmacy in this boots is absolutely splendid. There's always staff available to provide assistance and guidance. I've never encountered any problems getting my prescriptions as they always have ample stock, unlike some other locations.
Victoria Evans (09/09/2025, 23:54):
I've already left a glowing review, but I just had to give another shoutout to Rebecca and Triniti. They truly went the extra mile for me, and I cannot thank them enough. While all the staff are fantastic, these two ladies really stood out. Thank you once again for the wonderful service! 😊
Daisy Miller (09/09/2025, 07:04):
This mega store is massive and impeccably organized, offering an extensive selection of creams for body care, foot care, lip care, hand care, facial care, mouth care, and hair care. They also carry a wide range of deodorants such as Nivea, Spice, men's, Dove, and many others. The display of perfumes from various brands is impressive, including Viktor and Rolf, Gucci, Victoria's Secret, Jimmy Choo, Ralph Lauren, and many more. I highly recommend this mega store for all your beauty and personal care needs, including medications.
Riley Sanders (07/09/2025, 02:12):
Boots is a top-notch company, I must say. The staff are super friendly and really know their stuff. They've got a massive selection of products and services to choose from. Plus, their loyalty points system is absolutely brilliant - I'm always stocking up on points for Christmas. One thing to bear in mind, though, is to watch out for their prices. I once noticed that it was actually more cost-effective to grab two 500ml bottles of mouthwash than splurge on a single 1-liter bottle of the exact same brand. Just a little tip for you there!
Julie Thompson (07/09/2025, 01:17):
This store is fantastic! It's really big and they even have an in-store optician. The pharmacy staff is super helpful too. Thumbs up! 👍
Susan Cooper (04/09/2025, 15:07):
I must say, my visit to this beauty supply store was absolutely delightful! The establishment was spotless and impeccably arranged, providing a truly inviting atmosphere. Their array of non-prescription items was impressive and so handy. And let me tell you about their marvelous assortment of beauty products - it was truly splendid! Though, I do confess, the prices were a tad bit on the higher side. Still, with the top-notch quality and extensive selection they provide, every penny is well-spent.
Patrick Butler (02/09/2025, 22:27):
I pop into this place once a month to get my BMI and weight checked for just £1. It's always bustling, but the staff do a great job of following social distancing rules. Everyone is so friendly here. The pharmacy is on the first floor and you'll find all your usual cosmetics on the ground floor.
Carol Gonzales (02/09/2025, 03:50):
The service from the audiologist at this place was absolutely top-notch. The examination was incredibly thorough and explained in a clear manner. There was no pressure to buy anything at all. From the very first interaction, the level of service and advice was exceptional. I was feeling very stressed and desperate, but they quickly put me at ease and reassured me. The advice provided was completely impartial. I can't speak highly enough of the audiologist service. They surpassed all expectations and truly went the extra mile. I would give them 7 stars if I could.
Bobby Mitchell (01/09/2025, 16:18):
I didn't purchase anything, but I reached out for assistance during a major emergency caused by heavy menstruation and was in desperate need of help. The staff at the beauty supply store were incredibly accommodating and allowed me to use their restroom facilities. They were very understanding and provided assistance. Thank you so much! You truly saved the day for me.
Rebecca Green (01/09/2025, 06:48):
I've just popped into boots for a little shopping spree, and let me tell you, the lovely lady on the second floor was an absolute gem. She greeted customers with such warmth and made me feel right at home. When I asked for a specific product, she knew exactly what I was talking about and showed it to me in a jiffy. Her knowledge and professionalism were top-notch. And when I encountered some issues at checkout, the rest of the staff were kind enough to assist me without any fuss. Massive thanks for the wonderful service!
Louis Morgan (28/08/2025, 12:51):
Wonderful staff at the pharmacy - the pharmacist assisted me today on a Sunday, saving me a trip to my GP and time off work. Extremely knowledgeable, friendly, and helpful. Thank you for offering such fantastic service.
Eric Lee (28/08/2025, 06:36):
I visited the store for an eye check-up, and I must say, it was just what I was looking for. The optician and Eilidh, the optical consultant, were absolutely fantastic. I splurged on a pair of pricey glasses, but it was totally worth it. They didn't push me to buy anything I wasn't interested in. Overall, a great experience with lovely ladies. I'd definitely return.
Angela Campbell (27/08/2025, 14:03):
This store truly delivers exactly what you require precisely when you need it. Whether it's a last-minute essential or a luxurious treat for a loved one, it consistently exceeds expectations. The holiday season, in particular, is a delight as they go above and beyond to offer unique and special options. It truly lives up to its promise - delivering exactly as advertised! What more could one ask for?
Randy Alexander (27/08/2025, 01:50):
These boots are absolutely fab! The staff is so lovely and helpful, always making me feel completely at home. A huge thank you to all the wonderful people working here!
Ralph Hughes (26/08/2025, 22:41):
LOST OUR FILM
We took our film in for development on August 11, 2021, and were told it would be ready in 14 days (even though the website stated 9 days). After the 14 days passed, we checked in to find out that it wasn't at the store, but were asked to come back later. We returned the following week, but still no sign of our film. We were assured they would call us when it arrived, but weeks went by without any updates.
As more time passed, exceeding a month since we dropped off our film, we became increasingly frustrated with the lack of information and delays. It was then revealed that there had been an error in processing our order, which had contributed to the hold-up. Despite promises to investigate and keep us informed, we continued to face uncertainty about the status of our pictures.
We persistently followed up and sought clarity on the situation, only to be met with evasive responses blaming head office for the mishap. Avoid this place for film development if you value receiving your pictures promptly!
Grace Clark (25/08/2025, 01:54):
Fantastic range of essential products. Located on Princes Street, so it's always bustling with customers throughout the day. However, the upper level tends to be more peaceful. The gift selection upstairs is also quite lovely.
Ethan Perez (24/08/2025, 18:33):
Had a little snag with my refund that didn't go through correctly, sorted it out online and was instructed to go back to the store where the refund was processed. The manager didn't even greet me or explain the process/apologize, just mentioned that I should have received an e-gift card via email. I reiterated what Boots Customer Care had told me about returning to the store. Eventually, he processed it and handed me a physical Boots gift card while suggesting he could place an order for me in-store since this card supposedly only worked in-store, not online. However, I found that the gift card did work online, and I was able to get cash back for the order.
Patricia Torres (23/08/2025, 03:31):
Once again, the service on the 1st floor near the Pharmacy was abysmal. There were 6 of us waiting for at least 10 minutes, with some eventually giving up and leaving. In stark contrast, the service on the ground floor next to the No 7 counter was swift and efficient. This marks the third occasion where I've encountered a lengthier-than-expected wait on the 1st floor.
Ethan Brooks (20/08/2025, 12:56):
I was compelled to utilize their self-service tills, and if one desires assistance from a manned till, they loudly call out to a colleague that "someone needs help," creating a sense of embarrassment in front of other customers. The lack of empathy shown by the staff was disappointing, and I do not intend to visit this store again.