Boots - Inverness

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Boots - Inverness

Boots - Inverness

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Exploring Boots Beauty Supply Store in Inverness

Boots in Inverness stands out as a one-stop destination for all your beauty and health needs. Whether you're after the latest cosmetics, skincare products, or pharmaceutical supplies, this store has it all. Here’s a detailed look at what you can expect during your visit.

Convenient Service Options for Every Shopper

For those planning a quick visit, Boots offers in-store shopping along with in-store pick-up options, perfect for those who prefer to collect their online orders without delay. Plus, with multiple payment methods available, including debit cards, credit cards, and NFC mobile payments, your shopping experience is streamlined and efficient.

Accessibility for All Customers

Boots is committed to accessibility, featuring a wheelchair-accessible entrance and a wheelchair-accessible car park right outside the store. For customers needing facilities, there is also a wheelchair-accessible toilet available to ensure everyone can enjoy their time shopping comfortably.

Feedback from Real Customers

Recent reviews highlight mixed experiences with customer service at the Inverness store. While some shoppers appreciated the quick delivery of a hearing test, others expressed frustration over long waits and perceived indifference from pharmacy staff. A reviewer noted a great experience with an audiologist, stating, “The woman doing the test was lovely. Was quick but thorough and gave me great information.” On the other hand, several patrons reported issues with pharmacy service, mentioning that staff often seem distracted or unhelpful. One frustrated customer recounted standing in line while staff chatted among themselves, stating, “I stood there waiting while they ignored me for ten minutes.” This kind of feedback emphasizes the need for improvement in staff attentiveness.

Positive Experiences Amidst Challenges

Not all experiences are negative; many visitors have praised the helpfulness of staff in other areas of the store, particularly in makeup consultations. For instance, one delighted customer shared how a No 7 representative provided valuable tips and boosted her confidence for a special event, saying, “Karen gave me some hints, tips, and confidence!” The layout of the store has also received positive notes, describing it as spacious and well-stocked, making it easy to navigate through various departments, from baby essentials to skincare.

The Importance of Improvement

Despite some shining reviews, it is evident that Boots in Inverness has room for improvement, especially in the pharmacy section. With reports of missing prescriptions and inconsistent service hours, enhancing customer service could significantly elevate the overall shopping experience. In conclusion, while Boots in Inverness offers a wide range of products and convenient features, regular customers urge the management to address staffing and service efficiency. As the store works on these aspects, it remains a crucial resource for beauty and health needs in the area.

We are based in

The contact line of the respective Beauty supply store is +441463715343

And if you want to send a WhatsApp, you can do so at +441463715343

map of Boots Beauty supply store, Baby store, Beauty salon, Cosmetics store, Gift shop, Health and beauty shop, Perfume store, Photo shop in Inverness

You can visit us at the following hours:

Day Hours
Monday
Tuesday (Today) ✸
Wednesday
Thursday
Friday
Saturday
Sunday

The website is

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Comments:

Showing from 1 to 20 of 76 comment(s) received.

Peter Smith (01/09/2025, 15:25):
I just wanted to give a big shoutout to Catherine and Naim at the pharmacy department in Boots on Eastfield Way. The customer service they provided was top-notch and really went above and beyond. I've always loved shopping at Boots, but now I can confidently say that I won't be shopping anywhere else!
Gloria Diaz (30/08/2025, 18:51):
I was stood there for a good ten minutes, with five people ahead of me also waiting! I eventually gave up and headed out to my car. I tried calling both stores in Elgin, but no one picked up the phone. Frustrated, I decided to order online instead. To my surprise, the item was delivered within 24 hours! Some shops really need to step up their game.
Joe Kim (26/08/2025, 15:27):
The staff were so helpful, and they have a fantastic variety of products in stock.
Douglas Phillips (25/08/2025, 02:49):
Big store with all you need and knowledgeable staff, don't forget to use your loyalty card!
Kelly Flores (22/08/2025, 13:59):
Just popped into the newly refurbished store on the outskirts of town. They've added a photo center and pharmacy counter - very convenient!
Henry Edwards (21/08/2025, 14:41):
Reasonable size... they had run out of the promotion I came in for... and no indication of when the stock would be replenished... quite disappointed...
Henry Jenkins (20/08/2025, 21:05):
Absolutely dreadful experience at the Boots store in Inverness. The staff were completely unhelpful, and the pharmacy attendant seemed quite displeased when I asked a question. I was inexplicably shadowed by four employees wearing Madonna-style microphones, for no discernible reason. When I raised my concerns, they suggested they suspected me of shoplifting...simply because I had a shopping basket and sampled the perfumes labeled as testers! To add insult to injury, I was then ridiculed by two young employees who found amusement in my refusal of assistance. Aren't stores meant for customers to browse without suspicion? It's preposterous to be treated as a thief just for shopping. The lack of professionalism displayed by the young staff, particularly the blonde girl who laughed in my face, is utterly unacceptable. I will not be returning to this store.
Carl Foster (18/08/2025, 17:10):
The lovely lady at the beauty supply store was ever so helpful, she really took the time to listen to my needs!
Kelly Murphy (17/08/2025, 14:53):
It would be quite handy if the pharmacy's opening hours online were accurate. Closed from 2-3pm - why not mention this online to prevent folks from making a wasted trip?
Riley Kim (14/08/2025, 03:15):
I popped into your shop today and was assisted by Lorraine, who was just delightful - so friendly, polite, and incredibly helpful!
Zoey Gray (13/08/2025, 21:58):
I popped into the store to pick up a birthday present and let me tell you, the staff were incredibly helpful and friendly. The store had a fantastic range of Christmas gifts and was well stocked. Highly recommend!
Alan Moore (13/08/2025, 13:32):
I must say, the service at the pharmacy department was rather lacking. There was no acknowledgment while waiting in line to be helped. The staff seemed more interested in chatting amongst themselves rather than assisting customers. When I finally asked for help, a young girl claimed to be busy, although it looked like she was just dealing with a damaged packet of Fibrogel. Luckily, the pharmacist stepped in and was very pleasant. However, it seems the rest of the staff should follow suit and lend a hand.
Mary Reed (12/08/2025, 21:00):
Great selection but the wait time at the pharmacy is absolutely dreadful.
Brittany Diaz (12/08/2025, 01:01):
Well-stocked beauty supply store. Lovely and helpful staff. Immaculate restrooms. Convenient free parking.
Daniel Sanchez (11/08/2025, 19:10):
I am quite disappointed that I haven't been able to get my hands on any XLS diet products. Now, I must make the effort to travel 17 miles just to buy them.
Joan Walker (09/08/2025, 11:45):
The wait for acknowledgement from the staff was quite prolonged, with their ongoing conversation among themselves. The customer service was lacking.
Betty Wright (08/08/2025, 10:36):
I must say, the service at the pharmacy is dreadfully slow, and oftentimes my prescription isn't complete even after calling them multiple times (provided they pick up the phone at all). It appears that they are quite disorganized and clearly short-staffed. I've given them a chance, but I won't be returning.
Gerald Fisher (08/08/2025, 08:17):
I was quite busy but the staff was lovely and they had a great variety of products in store. :)
Lawrence Collins (07/08/2025, 10:45):
Lovely store. Fabulous variety of products and you can earn points too.
Virginia Miller (06/08/2025, 14:59):
Massive Boot store, fully loaded with supplies, parking right out the front for easy access.

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