Rowlands Pharmacy Mayfield - Dalkeith

Rowlands Pharmacy in Mayfield, Dalkeith: A Closer Look

Rowlands Pharmacy, located in Mayfield, Dalkeith, has been a staple in the community for years. However, it seems that recent experiences have raised concerns among customers regarding the quality of service and overall efficiency.

Payments and Accessibility

One of the key aspects of any pharmacy is how they handle *payments*. At Rowlands Pharmacy, they accept various *credit cards*, ensuring that patients have multiple options when it comes to settling their bills. This aspect is especially beneficial for those who may not carry cash.

Wheelchair-Accessible Features

Accessibility is crucial, particularly for those with mobility challenges. The pharmacy boasts a *wheelchair-accessible car park* and a *wheelchair-accessible entrance*, making it easier for all individuals to access essential services. However, customer feedback suggests that while the physical accessibility is commendable, the service provided can often leave much to be desired.

Customer Experiences: A Mixed Bag

Customer feedback indicates a variety of experiences at Rowlands Pharmacy. While some have praised specific staff members for their helpfulness, others have expressed frustration over poor customer service. Complaints about rude staff, long wait times for medications, and issues with prescription processing are prevalent. One customer noted, "Appalling customer service over the phone," highlighting challenges for those who cannot visit in person. Conversely, there have been instances where staff members went above and beyond to assist patients, demonstrating that the quality of service can vary greatly depending on who is on duty.

Challenges with Prescription Processing

Many customers have pointed out that delays in processing prescriptions are frequently due to the practice next door not sending prescriptions on time. This situation unfairly places the blame on the pharmacy staff, who are often left dealing with frustrated customers. One review stated, "The amount of times I have had to go next door only to find prescriptions stacked in a pile..." This issue reflects a need for better communication between practices and pharmacies to ensure timely service.

Conclusion

In conclusion, while Rowlands Pharmacy in Mayfield, Dalkeith offers essential services with accessible features and payment options, substantial improvements in customer service are necessary. With a mix of positive and negative experiences shared by patrons, it is clear that the pharmacy has potential. The hope remains that management will address these concerns and enhance the overall customer experience moving forward.

The location of our premises is

2 Blackcot Dr, EH22 4AA Dalkeith, - United Kingdom (GB)

The contact phone of the mentioned Pharmacy is +441316630129

And if you want to send a WhatsApp, you can do so at +441316630129

We are open during the following hours:

The website is Rowlands Pharmacy Mayfield

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