Morrisons - Glasgow

Morrisons Supermarket in Glasgow: A Mixed Experience

Visiting the Morrisons supermarket in Glasgow can lead to varied experiences. While some customers appreciate the wide offerings of fresh produce and unique amenities, others express dissatisfaction regarding stock availability and customer service. Let's delve into the details.

Accessibility Features

The store is designed with wheelchair-accessible entrances and a wheelchair-accessible car park, making it easier for all customers to navigate. Additionally, there are reports of a wheelchair-accessible toilet, which is a considerate feature for those who need it.

Shopping Environment

Unfortunately, many customers have noted that the aisles can be crowded, especially during peak hours. Some shoppers report having difficulty accessing products due to staff stocking shelves, leading to a chaotic shopping experience. Comments like "most of the shelves reminisce of a zombie apocalypse movie" reflect this sentiment. The continual presence of empty crates and abandoned boxes further adds to the disarray.

Payments and Service Options

Morrisons accepts various payment methods, including credit cards, debit cards, and even NFC mobile payments. However, several reviews indicate long queues at checkout, particularly when only self-service options are available. The lack of staffed checkouts often leads to frustration among customers, especially those with mobility issues or sensory sensitivities.

Food Quality and Offerings

On a positive note, many customers cite the quality of the produce as a highlight. The store offers a good selection of fresh fruit and vegetables, a bakery with great items, and even a salad bar that has garnered positive reviews. However, consistent complaints arise about the availability of certain lines, with claims of frequent stockouts on popular items. One shopper mentioned the desire for specific packaged items that remain elusive.

Community Engagement and Inclusivity

Morrisons aims to create an inclusive environment, earning praise for being LGBTQ+ friendly and providing a transgender safe space. This effort contributes to a welcoming atmosphere for all customers.

Delivery and Pick-Up Options

For those who prefer less exposure in-store, Morrisons offers no-contact delivery and in-store pick-up options. However, feedback indicates that the coordination for these services may need improvement, with reports of delays and poor communication.

Recycling and Environmental Considerations

The store has made strides towards environmental responsibility, offering recycling options for plastic bags and encouraging sustainable practices. However, some customers wish the store would enhance its efforts in this area.

Conclusion

In summary, while Morrisons in Glasgow provides a range of quality food options and features aimed at accessibility, significant improvements are needed in customer service and stock management to elevate the shopping experience. Regular shoppers express hope for enhanced service and more reliable stocking systems in the near future.