Morrisons supermarket in Edinburgh offers a wide range of services and amenities, making it a popular choice for locals. It stands out for its accessibility, great product offerings, and commitment to service.
Delivery and Service Options
Morrisons provides various service options, including no-contact delivery for customers who prefer shopping from home. This makes getting your groceries delivered straight to your door incredibly convenient.
Payment Methods
Customers at Morrisons can use several payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring a hassle-free checkout experience. However, some customers have reported issues with prices at the till differing from shelf labels, highlighting the need for careful examination of receipts.
Parking Facilities
A significant advantage of the Morrisons location is its expansive free parking lot and wheelchair-accessible car park, making it easy for all shoppers to visit. During busy times, parking can fill up, so planning your trip early is advisable.
Toilets and Accessibility
The store features wheelchair-accessible toilets and entrances, accommodating customers with mobility challenges. However, visitors have expressed concerns over the cleanliness of the toilets, urging management to enhance sanitation protocols.
Product Offerings
Morrisons prides itself on providing great produce, including high-quality meats and fresh fruits. Many customers praise the butchers and fishmongers for their product quality. Moreover, the store's clothing section features the Nutmeg brand, offering stylish options for families.
Sustainability and Recycling
Recycling is an important aspect of shopping at Morrisons. Customers are encouraged to recycle glass bottles and metal cans, supporting eco-friendly practices within the community.
Café Experience
The café inside Morrisons has received mixed reviews. While some guests appreciate the friendly staff and affordable meals, others have noted inconsistent food quality and long wait times. Shoppers often find the café a great place to unwind after a quick grocery trip.
Community Feel and Inclusivity
Morrisons in Edinburgh is known for its LGBTQ+ friendly atmosphere. Many shoppers feel welcomed and supported, contributing to a positive community vibe. Staff interactions often highlight the importance of customer relationships, with several patrons noting how the team's friendliness enhances their shopping experience.
Final Highlights
Despite some operational challenges, including staffing shortages during peak hours and occasional stock discrepancies, many customers still advocate for Morrisons as a reliable supermarket option. Its combination of quality products, diverse offerings, and community-focused service creates an inviting shopping environment for all. For those planning a visit, checking the store’s current offerings and being mindful of busy times can lead to a more enjoyable experience.
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Oh, what a massive emporium! A true treasure trove for those with a day to spare, as that's likely how long it would take to uncover all its delights! 😅 The staff could certainly benefit from refining their customer service skills, as a warm smile can truly make a difference and leave a lasting impact. Alas, they seem preoccupied with chatting amongst themselves. These expansive stores can often feel rather impersonal nowadays, lacking that jovial camaraderie of yore.
Martha Kim (05/08/2025, 10:01):
I usually enjoy shopping at this store, but it seems to have deteriorated lately. The staff are running around like headless chickens when it's busy, and they don't seem to know what they're doing. I found myself waiting in a long line for about 20 minutes, only to be told by the checkout staff that they were closing. Everyone had to scramble to find another checkout, all of which had massive lines. When I raised this issue with the checkout manager, their response was quite unprofessional - they simply said the staff member had finished and didn't seem to care about the inconvenience caused to customers. Overall, the customer service here leaves a lot to be desired.
Michelle Nguyen (01/08/2025, 22:39):
Oh my word, this place is brilliant for a spot of shopping!
Denise Cruz (30/07/2025, 15:34):
Ah, yes indeed, there was this chap named Stewart who used to work here back in 2014, I do believe. A charming young lad he was! Always there to assist me in locating items whenever they decided to rearrange the layout. Quite helpful, if you ask me!
Tyler Cook (28/07/2025, 15:42):
This shop is an absolute nightmare. Every time I go, there are massive discrepancies between the prices on the shelves and the prices on the receipt. Today, I lost nearly 10 pounds because of this shady business practice. A pack of tea was marked at 3.5 pounds on the shelf but rang up as 6 pounds on the receipt, and don't get me started on the chocolate that was priced at 1.9 pounds but charged as 1 pound. These are just two examples from today's shopping trip. It feels like they are trying to swindle customers, especially because you may notice the difference with individual items, but it becomes much harder with larger purchases. To top it off, the whole store is stuffy and only one register is open. In my opinion, this is the worst store in all of Edinburgh. Save yourself the trouble and steer clear of it.
Nancy Bailey (26/07/2025, 12:36):
Purchased some beef fillet from the butchers counter at Morrisons on Easter Sunday to whip up a beef wellington. The beef was absolutely fantastic. Incredibly tender and not a bit of waste. I'll definitely be getting all my meat from Morrisons moving forward!
Ruth Robinson (24/07/2025, 11:57):
I highly recommend the fresh meat selection at this Supermarket. The quality is top-notch and always exceeds my expectations. I love to pick up some cuts for a delicious meal every time I visit!
Carolyn Morales (22/07/2025, 15:34):
Lovely, friendly staff and I managed to get my delicious blue slushie, although I did notice that the price had doubled. The staff are a mix - some friendly faces, but on the 17th of June 2023, I encountered a rather rude gentleman over 55 at the bakery counter. His attitude put me off, so I decided to leave without making a purchase there. Nevertheless, I did end up buying some lovely flowers and plants from the store.
Sean Kelly (21/07/2025, 09:09):
The folks at the counter can be quite slow and occasionally downright clueless. The self-service machines can be a bit touchy, but the team in that area is quite helpful. Not as wide a selection of goods as the Morrisons by the waterfront, especially in terms of clothing and household items. If you're looking for piping hot food, it might be best to skip the café.
Mia Gonzalez (18/07/2025, 18:57):
We only tried the café, the drinks machine was rather slow and the beverages were served cold. The Scottish breakfast, although hearty, was a disappointment as the egg was undercooked and also cold. We found a lack of clean cutlery or napkins, and the tables were not properly cleaned, with some even stacked with trays of dirty dishes. This was mainly due to the trolley carts being full of similar unclean trays and dishes. Overall, we cannot recommend this experience.
Sophia Morris (18/07/2025, 10:52):
There's never anyone manning the self-checkout, and when you finally manage to find someone, they always act as if it's the biggest hardship in the world for them to do their job. Having 4 tills with customers waiting for staff assistance is simply not acceptable.
Nancy Anderson (16/07/2025, 13:25):
Morrison's is a properly stocked emporium and has all the bits and bobs I need, including a splendid array of fresh nosh. There's always a jolly tune playing, which I quite fancy as it enhances the entire affair. And don't get me started on the staff! Absolutely smashing! Proper friendly and ever so helpful.
Hannah Peterson (16/07/2025, 10:52):
Not too bad, but the rubbish by the entrance and in the garden is absolutely dreadful. Just an hour of work every week, consistently, would transform it from a store with terrible curb appeal to a clean and inviting place. Speaking as a frequent customer, and one with options.
Bradley Ortiz (16/07/2025, 00:38):
Just received my order from Deliveroo and can you believe it, 4 items missing and no receipt in the bag. Looks like someone at this Morrisons is trying to pull a fast one. Thanks for ruining my Sunday roast. Absolutely disgraceful.
Jason Sanchez (15/07/2025, 15:18):
The eatery was rather disappointing...no staff in sight...waited for a good 10 minutes...finally had to raise my voice and exclaim a hearty "Hello" to grab someone's attention...only to be informed that assistance would arrive shortly... I bear no ill will towards the staff, as it was evident they were short-staffed...Management ought to assess their staffing requirements as they are turning away patrons...I witnessed 6 duos depart...Hardly beneficial for business...and all this happened at the stroke of noon..!!
Cynthia Anderson (14/07/2025, 22:52):
I found everything I needed for my shopping basket, the store was tidy and well-kept, the staff were friendly and accommodating. Additionally, there was ample parking available in the car park.
Zoey Price (12/07/2025, 04:51):
Plenty of parking space, a cozy café, and even a car wash service available at this Supermarket. It's truly convenient for all your shopping needs!
Janice Morgan (11/07/2025, 05:29):
Leanne was absolutely brilliant at fixing my issue with the faulty one4All gift card. She really saved me from a huge hassle.
Jose Ortiz (06/07/2025, 09:04):
Lovely spot and quite spacious. The staff is always so pleasant, as I've consistently observed during all my trips to Morrison's supermarket. There's a bus stop right in front as soon as you step out of the supermarket premises. Some items are truly more affordable compared to other supermarkets.
Dorothy Watson (06/07/2025, 08:41):
There seems to be a lack of staff in the cafe and at the checkout tills. My family and I usually go to Morrisons on Sunday mornings for breakfast and shopping with our two little ones, meeting up with their grandad and auntie. However, we have noticed a decline in the quality of service in recent months. The portion sizes for breakfast have been decreasing, often served lukewarm. It's also common for simple items like scrambled or poached eggs to be unavailable, despite there being plenty of eggs in the store.
This past week, I waited nearly 5 minutes alone to order breakfast as the staff seemed to have disappeared. After breakfast, when we went to do our shopping, there were no cashiers at the tills, only self-service options available. This made the checkout process slow and challenging with young children, and it was confusing for elderly individuals. My partner had to assist grandad in using the self-checkout after we completed our shopping.
Morrisons is convenient for us as it's just down the road, but we are now considering shopping elsewhere due to these issues.
