Morrisons - Glasgow

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Morrisons - Glasgow

Morrisons - Glasgow

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Exploring Morrisons Supermarket in Glasgow: A Mixed Bag of Experiences

Morrisons, a well-known supermarket chain in the UK, has been a staple for locals in Glasgow. However, recent feedback indicates a downturn in certain aspects of its service and offerings. From clothing to food, let's delve into the highlights and challenges faced by this supermarket.

Store Layout and Accessibility

One consistent theme among customers is the curious layout of the store. Many shoppers find it challenging to navigate through the aisles, noting that some areas feel cramped due to narrow paths. Moreover, the wheelchair-accessible entrance and wheelchair-accessible toilet are critical for ensuring that all customers can shop comfortably, but improvements are still needed.

Product Availability and Quality

Despite being praised for their great produce, several comments highlight persistent issues with empty shelves. Customers express frustration over the lack of stocked items, especially at peak shopping times. It seems that while some areas like the salad bar are consistently fresh, staples in other sections often run low.

Payments and Customer Service Challenges

The checkout experience at Morrisons has garnered mixed reviews. Some customers have encountered problems with payments, specifically with credit cards and debit cards not processing correctly. There are complaints about the customer service team's responsiveness, particularly when it comes to resolving payment issues or acknowledging customer queries.

Inclusivity and Friendly Environment

Morrisons has made strides in creating an LGBTQ+ friendly atmosphere, offering a transgender safe space within its stores. This commitment to inclusivity is commendable, yet there are reports of staff interactions that sometimes detract from the overall customer experience.

Amenities and Additional Services

This supermarket also offers a range of service options including a pharmacy and facilities for recycling glass bottles. The availability of NFC mobile payments and no-contact delivery options enhances convenience for tech-savvy shoppers.

Delivery and In-Store Options

While many appreciate the option for in-store pick-up, the delivery service has faced criticism due to inconsistent stock levels and delays. Shoppers looking for a quick visit sometimes leave frustrated if their items are unavailable.

Conclusion: A Call for Improvement

In conclusion, while Morrisons in Glasgow holds potential with its diverse offerings and community-oriented services, a noticeable decline in product availability and customer service creates a precarious situation. With proper management and attention to customer feedback, this supermarket can reclaim its reputation as a favorite local shopping destination.

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Showing from 1 to 20 of 32 comment(s) received.

Bradley Phillips (06/07/2025, 05:47):
I frequently pop into the Baillieston store and I must say, the customer service there is top-notch! The staff are incredibly friendly, always wearing a smile, and eager to assist in any way they can. Truly a delightful shopping experience!
Samuel Allen (03/07/2025, 07:44):
Apologies for the brief comment, just popped in quickly. The supermarket was tidy and the staff were friendly, but prices were a tad high. Seems like costs are rising everywhere these days, for one reason or another.
Alexander Sanders (01/07/2025, 13:14):
This shop just doesn't cut it for me anymore ever since they shut down the restaurant. My family and I would grab a bite here multiple times a week while doing our shopping. The prices are a tad steep and I reckon they could do with more deals and promotions.
Timothy Gray (26/06/2025, 16:48):
I shall ne'er set foot back in this market. There be naught worse than bein' followed 'round, thinkin' ye be intendin' to steal, makin' ye feel ill at ease. If ye suspect someone of wrongdoin', summon security t' prevent 'em from departin'. And t' the large, bold manager - be mindful o' how yer actin', lest ye come off as a clown. Arrr!
Andrea Ward (25/06/2025, 20:52):
It's the chilliest supermarket I have ever ventured into.
Grace Powell (25/06/2025, 05:55):
Actually, not too shabby, love that they have a butcher's and pharmacy now. Ever since they've extended their opening hours, it's been a real game changer. Personally, I find the one in Easterhouse to be top-notch. Cheers!
Emily Johnson (23/06/2025, 02:13):
Stock levels are disappointingly low, and the cold aisles seem to be frozen always. Additionally, there is consistently a long wait at the checkout.
Russell Wright (20/06/2025, 07:19):
Great big store with a friendly staff and a wide variety of options. The selection is fantastic and I had an overall pleasant experience.
Theresa Gomez (18/06/2025, 21:53):
I visited this store today and the staff member who was supposed to be helping at the self-checkout was incredibly unhelpful, rude, and very unprofessional. I politely asked which till was available and she just waved her hand, saying "Can't you see them? Go to the one at the bottom then." It wasn't just her words that were unpleasant, but her entire demeanor towards me. As I was scanning my items, I could hear her being just as dismissive with other customers. If she was having a bad day, she shouldn't take it out on us paying customers.
Ruth Howard (16/06/2025, 02:00):
Absolutely adore the exotic foods you just can't find anywhere else. Managed to snag some authentic passion fruit and whipped up a refreshing juice. The fruit was simply delightful and packed with natural sweetness. Fingers crossed that Morrisons keeps stocking them so I can whip up a tantalizing passion fruit cake next time. Cheers!
Kathleen Coleman (15/06/2025, 06:48):
I quite enjoy doing my shopping at Morrisons, but I must say that this particular branch left much to be desired in terms of stocking. The salad bar, in particular, was quite lacking. Nevertheless, I will continue to frequent Morrisons for my shopping needs, just not this specific branch. Cheers!
Ronald Cook (14/06/2025, 05:16):
In comparison to a few other supermarkets, Morrisons offers some truly lovely butchery meats and bakery items. I do find myself missing the restaurant that used to be there - it was quite popular, but sadly, it's closed now.
Janice Cox (10/06/2025, 05:38):
The café had a wonderful array of dishes and beverages at affordable prices. The employees were cheerful and attentive.

Great job
Eugene Murphy (10/06/2025, 04:18):
Thank you very much, however, we cannot guarantee the authenticity of the comments. The service provided was outstanding. Please do not disappoint me, I truly appreciate it. I trust that everything is going well. We strive to provide the best possible experience for our customers. Feel free to leave a reply on my blog post. Once again, thank you for an amazing day.
Philip Baker (06/06/2025, 22:20):
The supermarket is like your typical one, but even after bringing it to the attention of the staff and managers, and even sending an email to the head office, the checkout operators still insist on licking their fingers before handling all the shopping items. It's absolutely vile!
It's a common occurrence in many places, but you'd expect that after making complaints, some action would be taken.
Dylan Gonzalez (02/06/2025, 23:12):
Lovely little supermarket, it is. The staff truly go above and beyond to assist and look after their customers. Top-notch service all around.
Mia Stewart (02/06/2025, 19:35):
We popped into the supermarket to grab some bits for our week-long break, and I must say, the staff were incredibly friendly!
Gabriel Martin (02/06/2025, 19:07):
Can't even begin to tell ya how impressed I've been by these chaps recently. The only spot where you'll find top-notch Monterey Jack cheese, the most delightful flavored milk, and some truly intriguing rums. The apple juice may be a tad on the sweet side, but hey, we're all human, right? Cheers!
Lawrence Graham (01/06/2025, 00:21):
I popped into this wee Morrisons store and found it to be a tad on the small side. The selection of goods on the shelves was rather limited, with some noticeable bare patches here and there.

For a more extensive range of products and a better-stocked layout, you might want to consider making your way over to the Easterhouse Morrisons instead.

It seems like this store may have seen better days, as the variety of goods is dwindling and those bare patches are becoming more prevalent.

Perhaps it's just my luck that I always seem to drop by at the wrong times of day.
Dennis Kim (31/05/2025, 20:09):
I would like to share my positive experience with the lovely and helpful staff at the café in the supermarket! They were so accommodating and cheerful, going above and beyond by fetching the specific tea bags I requested from the store. A big shoutout to Mary and Agnes for their excellent customer service!

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