Asda Kirkcaldy Superstore - Kirkcaldy

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Asda Kirkcaldy Superstore - Kirkcaldy

Asda Kirkcaldy Superstore - Kirkcaldy

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Exploring Asda Kirkcaldy Superstore: A Review

Asda Kirkcaldy Superstore, located in the heart of Kirkcaldy, offers a diverse range of products and services for shoppers. From food to clothing, this store aims to be a one-stop-shop for all your needs. However, recent customer feedback suggests that improvements are necessary in various areas.

Service Options

The store has multiple service options, including in-store pick-up and delivery services. Customers have experienced issues with the delivery service, citing instances of late or missed deliveries. Some reported that items were missing upon arrival, leading to frustrations over the reliability of the service.

Store Accessibility

Accessibility is another important highlight for many customers. The store features a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring ease of access for all shoppers. However, some patrons noted that staff assistance could improve, especially for those needing extra help navigating the store.

Payment Methods

Asda Kirkcaldy Superstore accepts various payment methods, including debit cards, credit cards, and NFC mobile payments. While self-checkout options are available, customers have expressed dissatisfaction with insufficient staffing at these stations, resulting in long queues and frustrated shoppers.

Parking Facilities

Parking is another significant aspect of the shopping experience. The store boasts a free parking lot; however, during peak hours, finding a spot can become challenging. Users have remarked on the need for clearer directions regarding where to park, especially if using the wheelchair-accessible spaces.

Product Offerings and Highlights

The store is known for its great produce and variety of items, ranging from fresh fruits and vegetables to household goods. Nonetheless, several customers have raised concerns about stock levels, stating that shelves frequently appear untidy or understocked. Additionally, the clothing department offers an extensive selection, though some have noted inconsistencies in product availability.

Recycling and Sustainability

As part of their commitment to sustainability, Asda encourages recycling initiatives. Customers have pointed out that more visible recycling bins would enhance their experience, especially for those looking to dispose of glass bottles responsibly.

Customer Service Experiences

Unfortunately, customer service experiences at Asda Kirkcaldy have received mixed reviews. While some customers have praised individual staff members for their helpfulness, others have shared stories of rudeness and lack of attention from staff. Instances such as waiting for assistance at the customer service desk often led to dissatisfaction, with reports of unstaffed counters during busy times.

Conclusion: Planning Your Visit

Overall, Asda Kirkcaldy Superstore offers essential services and products for the local community. However, potential visitors should plan their trip accordingly, considering factors such as peak hours and accessibility. With focused improvements in customer service, product availability, and staff training, Asda Kirkcaldy could enhance the shopping experience for all customers.

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The contact line of the mentioned Supermarket is +441592655370

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map of Asda Kirkcaldy Superstore Supermarket, ATM, Clothing store, Currency exchange service, Gas station, Optician, Pharmacy in Kirkcaldy

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Comments:

Showing from 21 to 31 of 31 comment(s) received.

Roy Reynolds (03/06/2025, 05:59):
The petrol station has some bloomin' ignorant staff that are in desperate need of training before they're let loose on a forecourt selling LPG, I tell ya. I can tolerate folks not grasping everything, but at least have the gumption to listen to customers and give the respect to consult with a manager if something is too tricky to understand, especially if the customer provides written proof of legitimacy, mate.
Michelle Kelly (02/06/2025, 07:55):
The new layout for folks with a lot on their plate is simply preposterous. I had an errand to run while waiting for my medication, so after navigating the barriers to enter the store, I then had to pass through the self-checkout area, justify my actions to the security for some unnecessary reason, and trek across the entire shop to reach the pharmacy, all the while feeling very unwell and in need of the pharmacy services. The security measures always seem overly stringent; I work in retail myself, where we also have security to watch out for shoplifters, yet we never aim to intimidate or make customers feel unwelcome. The staff at the kiosk were delightful, as were those at Timsons, which I also visited. It's truly dreadful visiting Asda Kirkcaldy these days!
Ashley Bennett (02/06/2025, 00:33):
ASDA, once a top-rated supermarket, has been experiencing frequent price changes lately, leading to a decline in their reputation. They are now falling behind competitors like Aldi, especially in categories such as fruits, vegetables, bread, meats, and canned foods. ASDA is struggling to keep up with the competitive prices and quality offered by Aldi.
Heather Harris (29/05/2025, 04:09):
I must say, I would steer clear of Asda Kirkcaldy if possible. The employees are quite impolite and inattentive at the self-service checkouts. It took a good 5 minutes for assistance to arrive when I was purchasing paracetamol this morning, all while the staff were engaged in a casual conversation. And that's assuming you can even reach the checkout without risking being run over by an online order picker...
Rachel Peterson (29/05/2025, 01:14):
Today, I noticed that there were 3 tills in operation around 1:30 pm. It appears that they are now accommodating self-service customers. To learn more about how to operate the tills, I recommend visiting Aldi and Lidl to see how they do it.
Roger Simmons (28/05/2025, 15:20):
I went for a big shop at the supermarket, but there weren't any checkout staff available when I asked for help. Had to use the self-service till instead. Just as I was about to start scanning my items, a regular till opened up. Does anyone have a clue what's happening at this store?
George Bailey (27/05/2025, 20:10):
Received top-notch service today from the pharmacy team who assisted me in obtaining medication through a prescription from the pharmacy – a service of which I was previously unaware. Despite being very busy, they were kind and supportive. I cannot commend them highly enough.
Ralph Mitchell (26/05/2025, 12:34):
The location is constantly messy with cardboard and packaging scattered on the floor. The staff at the self-service checkout are impolite. The lack of manners from the staff is not something you would witness on the streets, let alone from individuals who should be exemplifying excellent customer service. For instance, zooming around corners with trolleys without saying "excuse me" or "thank you." It does not make for an enjoyable shopping trip.
Douglas Anderson (23/05/2025, 02:12):
Fabulous prices at this Supermarket, but I must say, my recent purchase of a 100-pack of spoons for a children's party left me a tad miffed. After meticulously counting each and every spoon, we discovered we were four short! Imagine poor little Sophie, Martin, Jessica, and Rory having to navigate their cake with chopsticks we found out back. Quite the spectacle, but not very convenient. Disappointed in the quality control here, Asda. Your motto may be "save money, live better," but it felt more like "save money, make preschoolers struggle with chopsticks!"
Christopher Foster (22/05/2025, 18:52):
At 11.17pm, it seems the supermarket is closed. How odd, I was hoping to pop in for some late-night essentials.
Amelia Collins (22/05/2025, 12:48):
I had a really unpleasant experience at the supermarket. I was looking to purchase a meal deal and approached the woman at the tobacco kiosk with a friendly "good morning, how are you doing today?" To my surprise, she curtly replied, "You don't pay here!!!" There was no good morning or any kind of polite exchange. I was quite taken aback and decided to leave everything there, as I no longer wanted to shop at that store.

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